Mohammad Daniel Safwan Email & Phone Number

Bandar Baru Bangi, Selangor, Malaysia

💻 Responsible for FTP, SFTP, and all file transfer-related activities with corporate customers, ensuring secure and seamless data exchange.🌐 Monitored and maintained applications, networks, and servers, proactively recommending future improvements and promptly addressing issues with corrective actions.💰 Performed daily payment operations for corporate customers, ensuring timely and accurate transaction processing.🏦 Managed the daily ATM batch processing for Sri Lanka using IBM Mainframe systems, maintaining operational continuity.🛠️ Conducted ECCRIS operations for production environments using Putty and ensured the security and compliance of financial operations.💾 Performed daily equation backups, ensuring that all file systems and data were successfully backed up and available.🚦 Ensured the functioning and availability of all IT systems and services within the data center to maintain business continuity.

Cyberjaya, Selangor, Malaysia

🌍 Provided first-level support for Standard Chartered Bank, ensuring rapid issue resolution and maintaining high service standards.⚙️ Performed patching for Windows and Linux servers, upgrading systems for enhanced performance and smooth operations.💻 Managed multiple applications from various countries, addressing both hardware and software requirements, ensuring seamless operations across borders.📦 Performed daily file archival and purging using Sparrow, ensuring optimized system storage.⏳ Worked closely with support teams, resolving issues within the 15-minute Service Level Agreement (SLA) timeframe, maintaining professionalism and efficiency.👥 Led the operations team, preparing daily operational checklists and assisting in troubleshooting any encountered issues.🖥️ Monitored and executed batch processes using Control-M, ensuring timely processing and efficient operations.🔄 Coordinated and oversaw disaster recovery activities to ensure business continuity and system resilience during critical events.Achievements:🏅 Commendations from Atos Management: Consistently provided prompt responses and effective solutions during batch issue resolution, which led to smoother operations and improved client satisfaction.🏅 Disaster Recovery Drill Team: Played a key role in the Disaster Recovery Drill team for Atos, contributing to ensuring business continuity and system resilience during critical events.🏅 Team Leadership: Led the operation team at Atos Operation Centre for Standard Chartered Bank (Midrange), overseeing batch processing and ensuring seamless system performance across multiple countries.

Sungai Petani, Kedah, Malaysia

🖥️ Assisted in daily troubleshooting of hardware and software issues for laptops and CCTV systems, ensuring minimal downtime for users.🔌 Conducted cabling installations for Wi-Fi and CCTV systems, ensuring reliable connectivity and surveillance across various locations.🎥 Configured CCTV systems for multiple companies and schools, optimizing security and system functionality for diverse environments.🛠️ Troubleshot computer and IT hardware issues, providing efficient and practical solutions to restore normal operations.💾 Ensured daily backups of critical data and file systems, maintaining the integrity and availability of important information.

Bachelor'S Degree, Computer System Security, 3.18

Related Modules: Computer System Security, Network and Information Security, Operating Systems, Cryptography, Database Security, and Web.

Diploma In Computer Science( Programming), Computer Programming

🎓 Polytechnic Final Year Project: Presented a final year project using PHP at MDEC in 2016, receiving recognition for innovative.