Micros (9700 – Symphony) POS Oversees troubleshooting (User – Configuration), systems backups, archiving, and disaster recovery and provides expert support when necessary.Opera (V4 – V5) - POS Oversees troubleshooting (User – Configuration), systems backups, archiving, and disaster recovery and provides expert support when necessary.Bayan System - HR Oversees troubleshooting (User – Configuration), systems backups, archiving, and disaster recovery and provides expert support when necessary.All Sky System (Spa System – Tele System – FBM system) Oversees troubleshooting (User – Configuration), systems backups, archiving, and disaster recovery and provides expert support when necessary.SUN System & Acpac System – Accounting Oversees troubleshooting (User – Configuration), systems backups, archiving, and disaster recovery and provides expert support when necessary.Internal Systems Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary. Works with project teams to help implement Internal Systems.

Networking• Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.• Implements network security at the regional level as established by corporate Security Director.• Oversees the administration and maintenance of the company infrastructure, and directs more junior Innovators when necessary.• Oversees the administration of the company WAN.• IT development, Network Administration, Domain Controller, Helpdesk.• Responsible for all aspects of Network, Hardware and Software. Primarily hired to repair major data and system problems systemic to operation.• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.• Testing to successful implementation for LAN, WAN, Hardware, Software, Database and Servers security.• Technical Support For all Security equipments (Door Locks, CCTV, IP cameras, Access Control, etc …)Telephony• Manages and develops upgrades to the company telephone system at the regional level.• Oversees all telephone changes, including routing for seating assignments.Internal Systems• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.• Works with project teams to help implement Internal Systems.Help Desk Administration• Oversees all help desk activities at the regional level.• Responds to escalated help desk issues.• Oversees the administration and maintenance of our tracking software.• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.Asset Management• Builds and maintains vendor relationships and manages the purchase of hardware and software products.• Manages the purchasing of all software, hardware and other IT supplies at the regional level.• Ensures that company assets are maintained responsibly.• Duty Manager for two day per a week

• Assist with network and security management . • Assist with data storage architecture . • Assist with procurement and implementation of new servers, technology, etc. • Assist with systems development • Provide user level technical support for end users, computers, printers, etc. • Provide user level training on daily applications used, including, but not limited to: MS Word, MS Excel, MS Outlook, MS Publisher, Adobe Acrobat, and other basic computer related skills. • Assist with end user system updates and monitoring. Including: Patch management, spyware removal and testing, virus checking, ensuring backup of data files, etc. • Assist with user management. (Adding and deleting users from AD, working with emails, etc.) • Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance. • Provide High degree of professionalism and end user satisfaction and• Assist with graphic design ( Poster , Manu , promotion , …etc. )

• Maintenance of computer Hardware and Software. • Professional Technical Documents Preparation (product functionality, installation and configuration, and technical proposals). • Technical Training Sessions for Hardware and software. • Research for new products and enhancements. • Buy the pieces required to deal with all the maintenance centers in Amman. • Sites that you are responsible for it (the sales tax and income in all its branches, the Senate, the House of Representatives, GAM all its branches, the Ministry of Finance and Water and Irrigation, the Press and Publications Department, Government Tenders Department , kempinski amman Hotels ).