Served as a frontline staff to oversee and facilitate all aspects related to passengers pre-boarding passes stage in accordance with RJ and QAIA SOPs. • Ensured delivering quality services to passengers in terms of assisting, responding and handling their needs, inquiries and concerns regarding boarding, check-in, visas and other documents. • Tackled issues such as delays, disruptions, excess baggage or denied boarding in coordination with the supervisor. • Managed all passengers flight-related data on the central airport operational database (AODB) accurately and efficiently in a real-time environment. • Verified and checked documents such as passports, visas, health insurance and other documents. • Assisted in verifying fake passports and visas and liaised with Airport security officers as per the international guidelines. • Responsible for RJ U.S. flights services as per the above TORs. • Undertook various administrative duties delegated by Airport Services supervisor including attending various meetings as directed to ensure RJ interests and requirements are appropriately represented at such meetings.

Planned and organized life skills trainings for the most vulnerable and marginalized youth and children in different governorates. • Delivered and facilitated life skills trainings as the main trainer and assisted in other trainings as a co-trainer. • Prepared manuals, agendas and activities for each training session with timetables, print-outs, stationery and other matters. • Coordinated all logistical related matters such as venue, catering and transportation Facilitated focus groups discussions with different age groups and populations to measure the impact of the life skills training. • Performed different administrative and clerk work.

Managed several ticketing points of sales pre and during World Cup matches. • Promoted the importance of women’s role in sports and how to best support their engagements. • Prepared daily and weekly reports and liaised with supervisor accordingly. • Attended different coordination meetings.

Developed and supported local networks within selected host community in order to get updated information about the challenges and needs of the, the local community. • Performed context analysis, stakeholder mapping and power analyses in the communities selected. • Conducted effective community engagement and put community input into program activities and design through close contact and structure activities. • Supported the development of workshop topics and agenda in line with agreed work plans • Lead the organization and follow up on the operational and logistic aspects of design challenges. follow up meetings, monitoring activities, workshops and other program events • Assisted with general program operations and field-based activity