Mohammad Darwish Email & Phone Number

Jordan

Key Responsibilities: Working with regional companies and the related complexity of their infrastructure requirements using the latest technologies (deployment automation, virtualization and container, and Cloud Computing). Collaborate with clients to design, install, implement, and maintain current and future software, systems, infrastructure, and operations. Conduct technical evaluations, fine-tuning, and configuration of information technology infrastructure and high availability technologies and ensure their availability and reliability. Collaborate with clients to plan, design, and maintain security for the technology infrastructure including all server and storage environments.

Amman, Jordan

 Documenting and diagramming network and server of Accela infrastructure and Software's Administrating, Monitoring, and maintaining the Accela Cloud environment (Azure). Work closely with the Sales team on technical proposals and infrastructure requirements for the Accela Civic Platform. Work closely with Delivery, Product, and Engineering teams to enhance packaged solutions and tools  Review IT networks according to system requirements to determine overall effectiveness and efficiency. Designing the communication between the servers and system components according to system requirements and making sure all ports that the system components are using are allowed and open. Identified causes of network problems through research and analysis and deployed effective solutions quickly. Design network security settings and user permissions according to system requirements and security protocols. Provided support for clients and end-users by responding to phone, email, and meetings requests for service. Remotely troubleshoot, repair hypervisors, network equipment, and software Explained troubleshooting procedures in a clear and understandable manner to help clients and end-users fix minor to moderate IT issues. Define best practices and delivery standards that will be used when implementing the Accela Civic Platform. Monitored network for security threats and supplied updates and patches as necessary. Create documentation for Accela system installation, configuration, and maintenance procedures. Request, Create and Renew the SSL Certificates.

Amman Governorate, Jordan

 Managing the execution of all IT project activities, including in the areas of Infrastructure. Ensuring that all security and access management standards, policies, and processes are applied  Ensuring that physical, system, and data security for the computing environments is maintained Managed services and IT solutions. Coach all IT Team. Responsible for purchasing all software, hardware, and other IT supplies. Maintaining the company assets.

Khobar

Responsible on IT projects, defining project objectives, ensuring the project progress is matching the project schedules and budget, as well as allocating resources to ensure project completion as per established plansdetermine project scope, leading and planning the implementation phase, getting implementation proposal approval and conducting kickoff meetingInitiating project planning, scheduling, conducting and coordinating detailed phases of assigned project work, monitoring project schedule to enforce adherence to envisaged time-frames and budget limitsManaging the financial concerns, assigned budget and budget changes. Preparing project cost estimates and reconciling with target budget to prevent cost overruns. Approving commercial charges including travel expenses, equipment or billable timeSet-up INMA Data Center including - isolation, raise floor, Cooling system, UPS system and security and monitor systemMigrate Inma domain to windows 2012 R2Installed and administration AD, DNS, DHCP and GPODesign and implement Microsoft Cloud, Office 365 E4 plan (exchange/ Lync / SharePoint online)Finalized the single sign on for the user using Windows AzureEstablished and administration Hyland OnBase Document Management SystemFinalized the configuration of Cisco infrastructure (Cisco Core switch 4507Le, Edge Switches, Routers & Cisco Call manager 9.1administrating and Managing Aruba Wireless SystemFinalized the Implementation of the HA Fortinet 100D (web filtering, application filter, firewall, site to site VPN, high availability, load balancer and AD single sign on), and establish Site-To-Site connection with Al-Turki Holding and other subsidiariesImplemented and managing the Symantec Endpoint Protection and Symantec Backup exec 2012 SP2Implemented and managing Citrix XenApps ServerResearch current and potential resources and servicesConfigure and Manage SAN Storage environmentEstablished the Virtualization farm by using Hyper V, VMWare

Al-Khobar –Ksa

 Administered efficient working of IT Operations team and achieved all objectives. Manage operations to ensure the stable operation of the organization's IT infrastructure. Developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion Installing, configuring and troubleshooting Microsoft Exchange server 2010 and 2013 environments, making the required updates and ensures mailboxes is backed up. Installing, configuring and troubleshooting Microsoft Lync Server2010. Good Knowledge in SCOM (System Center Operations Manager ) and SCCM (System Center Configuration Manager ) Installing and configuration Internet Information service (IIS6, IIS7). Manage hardware and software upgrade implementation. Manage and Configure Cisco Routers, Switches & Call Manager. Date Center Reallocation.

Al-Khobar –Ksa

 Installing and configuring computer operating systems and applications  Monitored installation and configuration of computer networks based around Microsoft’s core business applications. Delivered high quality support services for:-Microsoft related technologies: Windows Server, Exchange, OCS, SharePoint, etc.-Dell related technologies: Servers, Storage and Networking Served as a point of contact for the technical support, trained staff and resolved escalated issues.  Working with windows server 2003 and 2008 environment and solving problems relating it. Administering Active Directory Forest. Manage the backup and restore process with different backup solutions (Symantec Backup Exec) Installing, configuring and troubleshooting different backup devices (SAN storage, tape library). Installing and managing Windows Server Update Service (WSUS). Working with virtualization farms (Hyper-V, VMware). Working and troubleshooting Fiber, ADSL and Lease Line connections. Hosting and publishing different websites. Manage hardware and software upgrade implementation.

Amman

 Manages and supports LAN and WAN daily, including system stability, integrity, and troubleshooting Installs and debugs software on server and client platforms including operating systems and applications ensuring compliance with current site licenses; designs, programs. Successfully implemented ALFA ERP System with the GCE company (GL, WH, Production and HR) Administrating and maintaining IT infrastructure. Supporting end users by preparing and computers (Format, setup OS, drivers, join to domain, Install programs and applications, Configure mail accounts). Providing support connecting to our resources (servers, scanners, printers …etc.). Managing Datacenter and Office nodes, and create network cable (cross, straight). Documents network systems, operational procedures, network topology, and hardware and Software inventory. Ability to fix hardware problems.

Amman

- Provide helpdesk support and resolve problems to the end user’s satisfaction- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment- Install, test and configure new workstations, peripheral equipment and software- Maintain inventory of all equipment, software and software licenses- Report issues to the Service Desk for escalation- Manage PC setup and deployment for new employees using standard hardware, images and software- Assign users and computers to proper groups in Active Directory- Perform timely workstation hardware and software upgrades as required

Master Degree, In Computer Information System (Cis), 3

Activities and Societies: Thesis : Radio Frequency Identification

B.Sc. Degree, Computer Science (Cs), 72