Mohammad Dbouk Email & Phone Number

Lebanon

₋ In charge of all technical activities in the sales process from the opportunity phase until it is ready to be handed over to the post sale phase.₋ Providing technical consulting to the sales force for all standard company products and be involved actively (“hands on”) in customer support through the Pre-Sale process. During the post-sales phase, the position’s primary goal is to be the focal point for all technical issues related to a customer (technical account management) excluding the actual Technical Services management.₋ Pre-sales technical interface to the channel/partner while nurturing and managing of technical knowledge transfer to the partners.₋ Deliver customer presentations and hands-on product demonstrations, hence product setup knowledge is a requirement.₋ Provide product training to customers, prospects and Sales during the pre-sales phase.₋ Provide technical assistance to marketing for regional events (e.g. seminars, road shows etc.)₋ Supervise and manage interoperability tests for systems being the interface between the customer /carrier and project manager.

Lebanon

-Develop and implement department-wide quality control (QC) measures-Recommend new procedures to increase efficiency of day-to-day operations-Maintain communication with Operations Manager, staff, and vendors to ensure adherence to protocol across chief touchpoints-Assist the Operations Manager in developing, planning, and coordinating operational activities-Oversee inventory management practices and improve as necessary-Ensure operational legal compliance with state and federal regulations-Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessary-Order supplies and manage inventory to ensure adequate stocking and adherence to budget limitations, coordinating with accounting and finance departments-Create procedures and protocols (such as checklists) and distribute to staff-Communication and coordination with staff (including executive operations team) and vendors-Train and onboard new employees on operational protocols to ensure all staff members adhere to standard operating procedures (SOP’s

Bachelor'S Degree, Mechatronics Engineering

Masters In Mechatronics Engineering, Engineering