Mohammad Ehsan Rangiha, Phd, Msc, Ma, Bsc Email & Phone Number

London, England, Gb

London, England, United Kingdom

London, England Metropolitan Area

London, England, United Kingdom

London, United Kingdom

- Working with a global team managing the support of all Moody's Investor Services applications. This includes managing offshore and onshore application support resources to ensure a global and 24 X 7 coverage.- Responsible for identifying, requirements gathering and delivery of automation opportunities, particularly through RPA- ITIL Alignment and maturity of all internal processes- CSI and process improvement activities to reduce the incident / request counts and improving the MTTRs and eliminating non-value add activities and processes- Acting as an escalation point for all EMEA stakeholders and business relationship management- Managing high-severity incidents to ensure service is resumed as effectively as possible for our stakeholders

London, United Kingdom

Teaching Business Engineering with ERP Solutions / Project Management modules to post and undergraduate students.Focus areas: BPM, BPMN, Social BPM, BPR, BPI, Business Process Modelling, ITIL, Service Management, CRM, ERP, SCRUM/Agile

London, United Kingdom

• Maximise operational stability / availability of SAP Integrated ERP solution, in line with agreed service level agreement(s).• Responsible for incident / problem ticket management, following ITIL processes, ensuring all relevant information is appropriately analysed and recorded.• Establish, maintain and review operational procedures in the assigned area of responsibility, ensuring there accuracy, effectiveness and efficiency.•Ensure agreed SLAs and all relevant processes / procedures are adhered to.• Provide appropriate status updates to key stakeholders, business teams and managers, via effective ticket management.• Effective monitoring of operational support issues to identify actions required to maintain / improve service levels.• Support high level assessment of programmed change as a “subject matter expert” (SME).• Responsible for the day-to-day liaison between XIM and designated suppliers, to ensure service delivery targets are achieved.• Adhere to governance / controls with Business and Third Party suppliers.

London, United Kingdom

• Manage country engagement to understand and accept changes and fixes to A2B live processes.• Manage process development and key process improvement activities in a defined business process area adapting agile approach to business process improvement and software development.• Define testing requirements and acceptance criteria for new changes or system functionality.• Manage acceptance of the new processes or solutions.• Ensure effective implementation of new system application and / or business processes.• Build and test the A2B solution to support common design processes and deploy to relevant XE Units and / or organisations.• Process, review, accept or reject and prioritise process and system CRs (change requests) in the relevant process area.• Defining processes and system solutions for use by large user communities (e.g. up to several thousand staff), covering all of XE• Manage and resolve incident tickets and to ensure SLA conformance for functional performance• Defining processes with an ongoing cost of up to several $100M• Generate process improvements via implementation of Change Requests prioritised by the XE European Process Owners• Provide leadership, direction and management of the ESAP solution and process design in support of the live production environment.

London

• Part of a Pan-European Xerox Tiger Team project to help the transition from legacy systems to SAP for the Xerox Office segment. • Responsible for investigating customer queries and interrogating the SAP Customer Relationship Manger tool to resolve appropriately.• Involved understanding the Xerox route to market and business offering, in order to respond and correct systems as required.• Queries from across Europe were received via the Query Management system tool and translation software utilised to understand query accurately and resolve. • Error analysis and proposing solutions to resolve underlying problems.

London, United Kingdom

- Managing a team to develop ‘Comparators’ which is a leading product delivered by the Information Centre.- Creating and changing processes to improve time and resource efficiency in business using Business Process Reengineering (BPR) and Business Process Management (BPM). - Project managing the Consultant Team Summery (CTSR) Report which is developed by the NHS Information Centre.- Documenting specification to help with knowledge transfer.- Requirement gathering for development of new functionalities for Comparators.- Using SSIS to run SQL queries to produce various analyses on the Hospital Episode Statistics data (HES).

London, United Kingdom

- Monitoring all projects of the Tivoli software group in the UK and Ireland.- Member of a team who tested a newly released tool for IBM employees.- Revenue forecasting and making business decisions to validate figures.- Receiving and logging newly identified opportunities and working on them using CRM.- Creating different reports for managers and also information about other members of the team using Bio reporting tool and training the new IT student who was about to join on different areas of IBM involvements.- Develop Education Strategy in line with Organisational goals and objectives.- Manage customer satisfaction issues for selective accounts.

Doctor Of Philosophy (Phd), Business Process Management

Business Process Management, Business Process Re-engineering, Social BPM, Management, Goal-Driven BPM, Flexibility in BPM, Agile BPM.

Master Of Science (Msc), Business Systems Analysis And Design

HCI, Systems Specification, Business Systems, Business Engineering with ERP Solutions, Project Management, Information Systems Planning.

Master'S Degree

Bachelor Of Science (Bsc), Computer Science

Programming in Java, Software Engineering, Database Modelling, Business and Organisation. Functional Programming, Networks and Operating.