Mohammad Ehtesham Email & Phone Number

Aligarh

Prepare and implement learning strategies and programsReview individual and organizational development needsDeploy different kinds of learning methods companywide٫ such as coaching٫ job-shadowing٫ online training and so onOrganize e-learning courses٫ workshops and other trainingsMonitor the success of development plans and help employees make the most of learning opportunitiesCollaborate with managers to develop their team members through career pathingOversee budgets… Show more Prepare and implement learning strategies and programsReview individual and organizational development needsDeploy different kinds of learning methods companywide٫ such as coaching٫ job-shadowing٫ online training and so onOrganize e-learning courses٫ workshops and other trainingsMonitor the success of development plans and help employees make the most of learning opportunitiesCollaborate with managers to develop their team members through career pathingOversee budgets and negotiate contractsOrganize hiring and training activitiesSupervise L&D Specialists Show less

Kolkata, West Bengal, India

1. Responsible for Content Development related to Artificial Intelligence, Computer Vision, Machine Learning, Image Tagging2. Very close observation related to TNI and then prepration of Training planner and delivery of required content as perproject requirement3. To look after the Quality ofthe entire project along withdeep dive into the challenges that might be there and then also providing appropriate solution as per client expectation.4. Responsible for maintaining… Show more 1. Responsible for Content Development related to Artificial Intelligence, Computer Vision, Machine Learning, Image Tagging2. Very close observation related to TNI and then prepration of Training planner and delivery of required content as perproject requirement3. To look after the Quality ofthe entire project along withdeep dive into the challenges that might be there and then also providing appropriate solution as per client expectation.4. Responsible for maintaining daily, weekly andmonthly report ofthe entire project along withdifferentworkflows froman Organizational standpoint.5.Worked in various projects viz., (Nuro Context Mapping, 3D Cuboids) along with exposure to Ordinance Survey Project6. Responsible for Implementation of Six Sigma and NLP (Neuro Linguistic Programming) across all Project WorkflowsKey Specialities1. Six sigma Black belt certified2. I have been a major contributor in process excellence through automation.3. Implementing AI and Deep learning algorithms in all projects that i handled in Imerit Technology.4. I lead people by involving them in decision making process.5. Disruptive innovation is my expertise. Show less

Kolkata, West Bengal, India

CBSL {Connect Business Solutions Ltd::2:: Profile in CBSLNov'18 - Dec'20❖ Working as a Senior Trainer related to Soft Skill Development in CBSL {Connect Business SolutionsLtd}. Looking after the entire Eastern Region in terms of Soft Skill improvement.❖ Conducting regular Audits and providing feedback to the agents on a regular basis.❖ Responsible forTNIfor the entire process anddeveloping contents anddoing regular interventions throughappropriatetraining as per… Show more CBSL {Connect Business Solutions Ltd::2:: Profile in CBSLNov'18 - Dec'20❖ Working as a Senior Trainer related to Soft Skill Development in CBSL {Connect Business SolutionsLtd}. Looking after the entire Eastern Region in terms of Soft Skill improvement.❖ Conducting regular Audits and providing feedback to the agents on a regular basis.❖ Responsible forTNIfor the entire process anddeveloping contents anddoing regular interventions throughappropriatetraining as per client requirement.❖ I am also responsible for content development and training module preparation as per the requirement of Client and theprocess. Training delivery is done through appropriate PPTs which is developed by me as per the required content fromClient & process stand point.❖ Regular interaction with Clients through reviews on overall performance which is done on a weekly and monthlybasis. Familiar with service delivery processes and metrics such as accuracy, productivity ,AHT.❖ I have handled Three Pilot batches for Tata Sky process.❖ Ihave conductedcross-functionaltrainings for differentLOBs inmy currentrole. I am a SPOC for RMAC and COBC for the entire process.❖ Projects Undertaken:-❖ Lean Project for Reduction of AHT❖ Done Automation through development of macros indifferent MIS projects.Pursuing PMP related to Revenue leakage.❖ I have been a Part time Soft skill/Personality development/Corporate Trainer for the last 12 Years. Show less

Kolkata, West Bengal, India

Team Leader (Operations) Feb '05 - Oct '18Wipro BPOI have been a part of Wipro BPO, Since Feb . 2005 till Oct 2018 and during this tenure have had a chance towards gaining and optimizing my personal skill set. I have been a part of all aspects of customer interaction Process while working in AOL Broadband , Verizon and British Telecom and the profile had- Enquiry , Sales , lead generation , Customer support and service. All my assignments have seen me accepting my role in… Show more Team Leader (Operations) Feb '05 - Oct '18Wipro BPOI have been a part of Wipro BPO, Since Feb . 2005 till Oct 2018 and during this tenure have had a chance towards gaining and optimizing my personal skill set. I have been a part of all aspects of customer interaction Process while working in AOL Broadband , Verizon and British Telecom and the profile had- Enquiry , Sales , lead generation , Customer support and service. All my assignments have seen me accepting my role in them with great enthusiasm and taking up work as a challenge and completing it within the set guidelines. I can think in strategic terms and have the ability to Identify, anticipate and satisfy customer needs and wants with the right Product / service at the right time and at an affordable Price.❖ Promoted as a Quality Analyst in Aug 2013 wherein my responsibility was to audit claims for SAM Edit and accordinglyprovide feedback to respective processors who were aligned tome.❖ I was given the opportunity to provide Pre-Process Training for UHG claims wherein it was my privilege to train 8batches during their BGV (Back ground verification) which consisted of 25 FTEs each before the actual process training for respective ques in UHG❖ I was also given the responsibility to take Ops Interviews for candidates being recruited for UHG Claims.❖ Promoted as a Team leader in December 2015 and have been responsible for entire Health Care Domain in terms of Team handling ,Meeting Productivity, Quality, Attrition, Shrinkage, Managing SLA, Preparing MBR, Entire Client Relationship Mgmt, Employee Retention Mgmt along with Generating Revenue and Handling P&L for the Process.Bringing new businesses and at the same time providing Vitality and Pre-process Training for the Employees. Show less