Mohammad Erfan Email & Phone Number

Chattogram, Bangladesh

Team - Order Management (International Business)Department - Marketing and Sales•Spearheaded forecasting process using variance and performance reporting•Determine consumption of each Material•Work on Data Studio for SSE Audit in the chapter of digital Supply Chain•Stock management in new factory•Forecast and Analyze Order and work order•Make Shipment Plan and Update SAP - ERP•Component & Capacity Check•Handle buyer for Newfeel Brand•Update Purchase… Show more Team - Order Management (International Business)Department - Marketing and Sales•Spearheaded forecasting process using variance and performance reporting•Determine consumption of each Material•Work on Data Studio for SSE Audit in the chapter of digital Supply Chain•Stock management in new factory•Forecast and Analyze Order and work order•Make Shipment Plan and Update SAP - ERP•Component & Capacity Check•Handle buyer for Newfeel Brand•Update Purchase Orders and Fix order issue with feedback. •Weekly follow-up for assigned article•Attend weekly supply meeting•New Order feedback•Prepare reports for buyer and top management, Handle GTD issue with Finish goods team•Assessed and strengthened organizational modeling to support future growth opportunities.•Monitored progress through budget reviews. •Analyzed quantitative and qualitative data to support business decision-making•Coached, supervised and delegated assignments to employees.•Directed operations and management meetings.•Created and implemented sales and marketing plans, achieving business objectives and market growth.•Oversaw staffing and capacity models, driving productivity.•Aligned business development with brand objectives to promote company mission and values. •Managed and prioritized multiple projects, tracking status and solving issues to meet deadlines. Show less

Chattogram, Bangladesh

Team - Order Management (International Business)Department - Marketing and Sales•SAP Training and Implemented data with solution of critical data for Yearly audit in own department•Forecast and Analyze Order•Analyze Shipment Plan•Update Purchase Orders and Fix order issue with feedback•Weekly follow-up•Tracked customer information and concern in database to facilitate follow up•Monitored Capacity with real time data and reports from planning team•Managed… Show more Team - Order Management (International Business)Department - Marketing and Sales•SAP Training and Implemented data with solution of critical data for Yearly audit in own department•Forecast and Analyze Order•Analyze Shipment Plan•Update Purchase Orders and Fix order issue with feedback•Weekly follow-up•Tracked customer information and concern in database to facilitate follow up•Monitored Capacity with real time data and reports from planning team•Managed daily workloads by organizing schedules and delegating tasks Show less

Bgmea Bhaban (11Th Floor), South Khulshi, Chittagong, Bangladesh

Project: Language Overlay – medical documental survey (UK)Sermo (stylized as SERMO) is a private social media network for physicians open to licensed M.D.s and D.O.s in the United States, and 149 other countries across Europe, North and South America, Africa, and English-speaking Oceania.•Handling team with task distribution and communicating with client via IM,•Modeled exemplary behavior and standards to inspire staff members.•Facilitated smooth communication and… Show more Project: Language Overlay – medical documental survey (UK)Sermo (stylized as SERMO) is a private social media network for physicians open to licensed M.D.s and D.O.s in the United States, and 149 other countries across Europe, North and South America, Africa, and English-speaking Oceania.•Handling team with task distribution and communicating with client via IM,•Modeled exemplary behavior and standards to inspire staff members.•Facilitated smooth communication and efficient operations as liaison between employees and senior managers.•Improved individual performance with regular reviews, identifying weaknesses and implementing personal improvement plans.•Organized schedules and daily assignments for team. leveraging individual knowledge and strengths to maximize team success.•Helped team operate efficiently by managing schedules and coordinating daily resources.•Maintained impeccable records, logging daily team activities and notable incidents for senior management Led by example, consistently demonstrating correct ways to accomplish tasks and meet objectives.•Supervised teams and individuals, giving feedback on performance and setting goals for improvement.•Contributed to successful quality control initiatives and implemented new strategies to improve employee work•Created and distributed monthly and annual reports to management regarding team performance.•Collaborated with management team to implement new work procedures or policies.•Helped mitigate and resolve issues by analyzing situation and implementing appropriate solutions.•Supported teams to achieve department goals and objectives•Onboarded new hires and mentored each side-by-side to build high-performing team. Show less

Bgmea Bhaban (11Th Floor), South Khulshi, Chittagong, Bangladesh

•Perform Proofreading and implementation in Confirmit translator, proofread with best Survey Quality for the Lithuanian company SERMO•Boosted revenue by promoting additional services to customers.•Trained and oriented new customer service representatives•Meeting with Top Management about quality of data.•Created client quotes for client (Foreign) delivery services and completed paperwork (Google Sheet) for closed sales•Contacted customers to respond to inquiries or notify of… Show more •Perform Proofreading and implementation in Confirmit translator, proofread with best Survey Quality for the Lithuanian company SERMO•Boosted revenue by promoting additional services to customers.•Trained and oriented new customer service representatives•Meeting with Top Management about quality of data.•Created client quotes for client (Foreign) delivery services and completed paperwork (Google Sheet) for closed sales•Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.•Kept records of customer interactions or transactions, recording details of inquiries and actions taken.•Navigated multiple computer systems and utilized search tools to find information.•Maintained continuity of service by documenting encounters in full for future reference.•Promoted positive environment by modeling good behaviors and assisting team members. Show less

Bgmea Bhaban (11Th Floor), South Khulshi, Chittagong, Bangladesh

•Perform Proofreading and implementation in Confirmit translator•Minimized escalations with skilled handling of emails, chat queries and calls. Maintained customer communication records and account notes on database.

Masters In Business Administration, Operation And Supply Chain Management, 3.28 Out Of 4

Thesis: A Review of the Applicability for Setting New Principle on Total Quality Management to resolve patient’s dissatisfaction.

Bachelor Of Science (B.Sc.), Computer Science And Engineering, 3.38 Out Of 4

Thesis: A Network framework for combating coexistence issue in a dense heterogeneous WPAN- WLAN Environment Project: Statistical view.