Mohammad Faisal Email & Phone Number

New Delhi, Dl, In

New Delhi Area, India

Amici means “FRIENDS” in Italian and the choice of name signifies the theme of the café,Amici Café offers the authentic Italian Café experience.Collect a lot of data about every aspect of our delivery process – from order taking to delivery & Compare the data with competitorsEnsure Store run as per the SOP”s lay down by the Company.Develop and execute the Delivery Sales and Service plans for the StoreEnsure Total Customer Satisfaction, high and Stringent Standards are being followed to ensure the same does the needful.Handling customers concerns, feedback and ensuring proper resolution provided to achieve 100% Total Customer Satisfaction.Impart Training to shift manager,Delivery boy & Team Members for the better guest satisfaction Maintaining Public Relation with various Government Departments for the smooth running of the Stores operations To initiate all Local Store Marketing ideas& activities to increase the Delivery Sales Observe and record points of operations to enhance the outlet and achieve total customer satisfaction Preparing report as to how we can implement delivery in new potential sites or stores including how many drivers will be needTo understand a potential site for delivery business Understand the delivery opportunity, how many potential clients can we service, are they the correct customer for our brand.

New Delhi Area, India

Taking care of a multi cuisine restaurant of 100+ covers with a team of 35 members including 2 assistant manager and 3 shift manager. responsible for the entire operation of the outlet and accountable for the sales, cost and P&L of the restaurant. increase the sale of the restaurant by 10% through good costumer service and improving quality and quantity of the product.• Ensuring the highest standards of food and beverage service.• Keeping control of food and labour costs.• Ensuring Health & Safety and also hygiene procedures & standards are maintain.• Dealing with and resolving customer complaints.• Maximizing all business opportunities to drive sales.• Communicating with the kitchen staff to ensure efficient food service.• Overseeing client bookings & reservations.• Purchasing stock, supplies and negotiating best prices with trade suppliers Ability to • Create a great atmosphere & be a inspirational host.• Monitoring sales and then writing informative reports for the zonal manager.

New Delhi Area, India

Joined the best Bakery and Confectionery chain as a shift manager and got promoted to the position of outlet manager. Presently handling an outlet of Angles In My kitchen at Gk-2 including a team of 1 shift manager and 5 team members.Job Profile:• Operational, Cash, Inventory, Variance and wastage Audit on regular basis and follow-up on corrective and preventive actions• Responsible for achieving sales targets.• To provide guidance on the development and execution of training programs to enhance in-store sales personnel's competency in product knowledge, VM display, customer service and selling skills.• Maximizing store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost control.Achievements:• Given highest ever sale on Diwali, 2011.• Played an important role in opening of two outlets of Angels in my kitchen located in Vasant Kunj and GK 2.

New Delhi Area, India

Joined the fastest growing retail chain in the country as a Trainee Team Member and with determination climbed the ladder to the position of Assistant Restaurant manager.Used to handle Hpcl Green Park Café with a capacity of 16 covers, with a team of 4 team members.Job Profile:• Participating in setting up of targets and delivering the ways and means of achieving the targets.• Responsible for the follow-up of daily sales report.• Auditing the stock, wastage and materials based on the weekly reports generated.• Coordinating with all the departments for the smooth functioning of the cafes.• Weekly update on attendance/staffing reports to Area manager.• Ensuring the entire operation standard is maintained.• Ensure the Hygiene of the outlets.• Accountable for the appraisal of his sub-ordinates.• Improve the commercial performance of team & increase turnover.• Lead, motivate & develop team to maximize profits.• Drive customer focus through service standards.Achievements: • Special recognition by Area manager for clean and hygienic atmosphere and providing outstanding customer service.• Increased the merchandise sale by 12%.• Achieved the highest sales on, 31st Dec’08, since the opening.

Diploma In Hotel Management, Hotel, Motel, And Restaurant Management

Graduation, Business/Commerce, General

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