Head of Operations for EdTechResponsible for following: 1. Strategic Planning for Project Delivery, Vendor & Delivery Partner Management.2. Process Optimization3. Quality Assurance4. Cost Management and Control5. Inventory Management - Internal and Hired6. Risk Management7. Team Leadership8. Budgeting and Resource Allocation9. Stakeholder Relations 10. Performance Monitoring and Analysis

Head of Quality and Compliance Department for EdTechResponsible for the following: 1. Develop, implement, and maintain quality management systems (QMS) to ensure compliance with industry standards and regulations. 2. Establish quality control processes and procedures to monitor and evaluate quality of assessment and project delivery throughout the lifecycle. 3. Lead quality audits and inspections to identify areas for improvement and implement corrective/preventive actions. Collaborate with cross-functional teams to address quality issues and drive process improvements. 4. Conduct training programs to enhance quality awareness and promote a culture of continuous improvement. 5. Analyze quality data and metrics to identify trends, root causes, and opportunities for optimization. 6. Manage customer feedback and complaints, ensuring timely resolution and customer satisfaction.

Head of Project ManagementResponsible for allocation and delivery of all Regional and National project deliveries. Key Responsibility Areas are Planning, Control, Allocation of PMs as per project requirement and specifications, Generating business from existing customers

Head of Projects and Operations in Eastern India for Growth Business. Responsible for the following broad activities:1. Cluster Operations - Manage end to end operations for computer based and paper-pencil assessments in the zone2. Project Management - Proper planning of each aspect of the project viz. secure content (Question Paper and answer scripts), process alignment, delivery locations - cities / districts / centers, manpower, inventory, logistics, cash disbursement, documentation, invoicing 3. Channel Management - Navigation of delivery partners and ensure coverage of each district / city, MOU signing and relationship management 4. Business Development - Acquiring new customers and manage existing ones 5. Customer Relationship - Manage relationship with existing clients and delivery partners6. Strategy and Process Management- Work closely with the senior management in laying down the operations process for the ground team. Lead operations wing of Process Excellence Group of the company 7. Supply Management, Logistics, Finance (Invoicing and Cash Disbursement)

1. Channel Management - Navigation of delivery partners and ensure coverage of each district / city, MOU signing Relationship management with existing delivery partners. 2. Cost Management - Maintaining the cost within limits set up by the management. Efficiently reduced delivery cost by 12%3. Finance - Invoicing, Cash Disbursement4. Audits - Center audits for maintaining the quality of assessment delivery

Operations, Delivery and Project Management for online assessments in West Bengal and Sikkim