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Mohammad Faiz Email & Phone Number
Head Of Customer Experience
at
MUV
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Head Of Customer Experience
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Who is Mohammad Faiz? Overview
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Quick answer
Mohammad Faiz is listed as Head Of Customer Experience at MUV, based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Mohammad Faiz.
Mohammad Faiz previously worked as Sales Team Lead at Carsome and Social Media Executive at Grab. Mohammad Faiz holds Bachelor Of Engineering - Beng (Hons), Mechanical Engineering from University Of Nottingham Malaysia.
Company email context
Email format at MUV
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MUV
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Profile bio
About Mohammad Faiz
10 years of working experience in sales (C2B/B2C) and customer experience environment. Actively handling day to day operations and is involved in the company strategic planning plus data analysis.
Current workplace
Mohammad Faiz's current company
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5 roles
Mohammad Faiz work experience
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Head Of Customer Experience
CurrentLeading a small (soon to be bigger) team pushing the company higher through technology, efficiency and value proposition.. "you miss 100% of the shot you don't take"- Identify bottlenecks with the SOP (creating some in many cases) and services to ensure smooth operations..- Motivates the department to always practice constant improvement and achieving their personal targets- Mentor and coach the team on performance and attitude related issues- Promotes idea sharing and discussion in a respectful manners- Solving escalation cases by hand with the help of team members from all department.- Constantly "stirring the pots" to make sure the process run smoothly and no issues left unattended.
Mar 2021 - Present
Sales Team Lead
Leading the C2B team sourcing for car sellers through various channel - SocMed, SEO and face to face.
Sep 2018 - Feb 2021
Social Media Executive
Sep 2017 - Aug 2018
Customer Resolution Team - Chargeback
Handled dispute and chargeback cases during the final years of my service (1.5 years), previously attended to escalation cases (2 years )and served in business unit for balance transfer promotion and application (1.5 years).
Mar 2013 - Sep 2017
3 education records
Mohammad Faiz education
Bachelor Of Engineering - Beng (Hons), Mechanical Engineering
Spm, Biology/Biological Sciences, General
Master'S Degree, Economics
FAQ
Frequently asked questions about Mohammad Faiz
Quick answers generated from the profile data available on this page.
What company does Mohammad Faiz work for?
Mohammad Faiz works for MUV.
What is Mohammad Faiz's role at MUV?
Mohammad Faiz is listed as Head Of Customer Experience at MUV.
Where is Mohammad Faiz based?
Mohammad Faiz is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with MUV.
What companies has Mohammad Faiz worked for?
Mohammad Faiz has worked for Muv, Carsome, Grab, and Ocbc Bank.
How can I contact Mohammad Faiz?
You can use AeroLeads to view verified contact signals for Mohammad Faiz at MUV, including work email, phone, and LinkedIn data when available.
What schools did Mohammad Faiz attend?
Mohammad Faiz holds Bachelor Of Engineering - Beng (Hons), Mechanical Engineering from University Of Nottingham Malaysia.
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