Mohammad Faiz Rusli Email & Phone Number

Malaysia

Responsible for the delivery of extra large project/s end-to-end covering all phases such as defining, planning, initiating, managing, controlling and closing a project.Responsibilities• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical… Show more Responsible for the delivery of extra large project/s end-to-end covering all phases such as defining, planning, initiating, managing, controlling and closing a project.Responsibilities• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to track progress• Use appropriate verification techniques to manage changes in project scope, schedule and costs• Measure project performance using appropriate systems, tools and techniques• Report and escalate to management as needed• Manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentationProject delivered- ISO20022 Rentas Migration- ISO20022 Swift MX Migration Show less

Malaysia

• Develop IT project scopes and objectives, and communicate clear deliverables to ensuretechnical feasibility.• Work directly with Client Project Manager/End User in providing project management toachieve goals and objectives that contribute to the company overall business strategy.• Plan, coordinate and allocate internal resources, ensure timeliness and liaise with externalparties/vendors for project execution.• Proactively monitor project execution to effectively… Show more • Develop IT project scopes and objectives, and communicate clear deliverables to ensuretechnical feasibility.• Work directly with Client Project Manager/End User in providing project management toachieve goals and objectives that contribute to the company overall business strategy.• Plan, coordinate and allocate internal resources, ensure timeliness and liaise with externalparties/vendors for project execution.• Proactively monitor project execution to effectively identify and resolve issues and risks thatmay arise in the project life cycle to ensure high-quality delivery in accordance with the projectgoals.• Manage product backlog with the Development Manager.• Manage deployment activities and ensure adherence of deployment procedures.• Conduct project team meetings and update the Management on project status.• Ensure that all procedures and projects are in compliance with audit requirements, internal ITpolicies and all applicable regulatory requirements.Project delivered- Implementing HRMS Show less

Sepang, Selangor, Malaysia

Responsible in managing all multiple ICT related projects in the organization nationwide - Coordinate internal resources and third parties/ vendors for project execution. - Ensuring all projects delivered on-time, within scope, and within approved budget. - Develop project scope and objectives involving all relevant internal and external stakeholders with reassured technical feasibility requirements captured. - Ensuring project resources availability and allocation in all… Show more Responsible in managing all multiple ICT related projects in the organization nationwide - Coordinate internal resources and third parties/ vendors for project execution. - Ensuring all projects delivered on-time, within scope, and within approved budget. - Develop project scope and objectives involving all relevant internal and external stakeholders with reassured technical feasibility requirements captured. - Ensuring project resources availability and allocation in all project implementation. - Develop detailed project plan in progress tracking and status update to Management. - Introduce appropriate verification techniques to manage changes in project scope, schedule and cost for easy tracking and comprehensive to all project members. - Promote and measure project performance using relevant system, tool & techniques. - Report and escalate project risk, progress, and issues to the Management as required. - Build rapport and manage good relationship with client and all stakeholders. - Perform risk management analysis in ensuring to minimize all project risks. - Foster & sustain effective working relationship & rapport with third parties / vendors - Create and maintain a comprehensive project documentation for future references.Project delivered- Social Media Listening Tools- Refund Process System- Chatbot migration- Aviation Fuel Sourcing Platform- Blacklist Passengers - Watchlist- RPA - DIVA IDP - Action Center Enhancement- RPA - I-Topup Full Automation- Chatbot & Ticketing Consolidation Initiatives- Ikhlas - Network setup for new building Show less

Menara Cimb Kl Sentral

- Coordinating internal resources and vendors for the flawless execution of projects- Developing project scope and objectives involving all relevant stakeholders and ensuring technical feasibility- Develop a detailed project plan to track progress- Use appropriate verification techniques to manage changes in project scope, schedule and costs- Measure project performance using appropriate systems, tools and technique- Perform risk management to minimize project risks-… Show more - Coordinating internal resources and vendors for the flawless execution of projects- Developing project scope and objectives involving all relevant stakeholders and ensuring technical feasibility- Develop a detailed project plan to track progress- Use appropriate verification techniques to manage changes in project scope, schedule and costs- Measure project performance using appropriate systems, tools and technique- Perform risk management to minimize project risks- Establish and maintain relationship with vendors- Create and maintain comprehensive project documentation- Support implementation of a portfolio of strategic projects and play and influential role over project outcomes- Support initialization and mobilization of new strategic projects, including development of proper project objectives, timelines, cost and resources as well as appropriate Key Performance Indicators to motivate and reward projects team- Support timely and effective implementation of key strategic projects for the various businesses units and business enablers within CIMB Group, ensuring that these projects meet their strategic intent and goals- Support management of program interdependencies and risks, in particular for multi-functional and multi-geographic initiatives- Monitor and track project completions and benefits realization for strategic projects- Conduct data gathering and research to support key strategic project plans and implementation- Ensure compliance with regulatory requirements- Support change management functions including the design, production, and dissemination of online news articles and infographics through the relevant channelsProject delivered- RPA Pilot Delivery - 50 processes- RPA Infra Migrations - From 1Tier to 2 Tier- RPA Infra Migrations - Desktop to VDI for all bots- RPA Infra Migrations - Rebot processes to AutomationAnywhere- eSDMS - Reconciliation Automation- Infra Migration - COLD to STARC Show less

- Forward Plan the release windows and cycles across a portfolio- Manage risks and resolves issues that affect release scope, schedule and quality- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates- Communicate all key project plans,… Show more - Forward Plan the release windows and cycles across a portfolio- Manage risks and resolves issues that affect release scope, schedule and quality- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes- Manage relationships and coordinate work between different teams at different locations- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews- Produce Deployment, Run Books and Implementation Plans- Weekly Release Reporting- Communicate release details and schedules to the Business as required- Negotiate, plan and manage all release activities- Work with release engineers to understand impacts of branches and code merges- Maintains the release schedule for all core services and ensure alignment across key partners and vendors.- Continually work towards making improvements in the release process- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and check lists.- Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms- Participate in CAB meetings to discuss release scope and/or roadblocks- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists- Researches new software development and configuration management methodologies and technologies and analyses their application to current configuration management needs Show less

- Review approved software distribution requests- Complete pre-distribution analysis to ensure the request includes the necessary information to fulfill the process, including: a.Target List; b.Software Package to be distributed; c.Deployment date and Expiration date, if required; d.A reference ticket number associated with the job;- alidate target lists or run queries from software distribution tool or other account resources to determine distribution target devices-… Show more - Review approved software distribution requests- Complete pre-distribution analysis to ensure the request includes the necessary information to fulfill the process, including: a.Target List; b.Software Package to be distributed; c.Deployment date and Expiration date, if required; d.A reference ticket number associated with the job;- alidate target lists or run queries from software distribution tool or other account resources to determine distribution target devices- Creates/moves software packages into the distribution tool- Schedules distribution of software packages to target audience through distribution tool within the required duration and time frame- Monitors the distribution throughout the distribution life cycle- Collects Distribution Results and analyzes them- Reports the status of the distribution to the Account Requestor, to the IBM SPMS SDL and other parties with a need to know accordingly- Updates SPMS databases with distribution results and metrics for MOR reporting- Escalate or report any issues that may compromise the distribution timeframes or success- Review software distribution reports and analyze trends. Recommend course of action for software distribution remediation- Perform Software Distribution Remediation on unsuccessful endpoints per account procedures- Ensure software distribution standards, procedures and controls are consistently followed.- Follow Change and Problem management processes/procedures- Complete incident reports for all incidents within the appropriate incident management tool- Interfacing with other technical support teams to assist on the solution of an issue- Analyzing and implementing frequent process improvements- Identifying the requirement for maintenance of software distribution tools- Updating and creating detailed and accurate documentation where applicable Show less

•Assist RDM analyst to solved assigned issue`s.•Handled situation and VIP`s issue.•Analyze issue`s before escalation made by RDM analyst.•Ensure track, monitor and following up incidents logged and manage incidents within Shell service level•Handled duty roaster for RDM analyst•Evaluate RDM analyst score card.

- Responded to, evaluated and prioritized incoming phone and email requests for technical assistance from users experience problems with software, application, networking, hardware, installation, maintenances and any computer related including servers.- Provided prompt, accurate and respectful support to users, employing high degree customer service skill and technical expertise while ensuring customer/user satisfaction - Took initiative to learn company internal organizational… Show more - Responded to, evaluated and prioritized incoming phone and email requests for technical assistance from users experience problems with software, application, networking, hardware, installation, maintenances and any computer related including servers.- Provided prompt, accurate and respectful support to users, employing high degree customer service skill and technical expertise while ensuring customer/user satisfaction - Took initiative to learn company internal organizational structure to optimized-resolution efficiency- Applied trouble shooting technique to verify solutions- Frequently resolved issues with little or no supervision.- Quickly learn new tasks and rapidly resolved customer problems.- Logged incoming calls and email into database for tracking. Show less

- Responded to, evaluated and prioritized incoming phone and email requests for technical assistance from users experience problems with software, application, networking, hardware, installation, maintenances and any computer related including servers.- Provided prompt, accurate and respectful support to users, employing high degree customer service skill and technical expertise while ensuring customer/user satisfaction - Took initiative to learn company internal organizational… Show more - Responded to, evaluated and prioritized incoming phone and email requests for technical assistance from users experience problems with software, application, networking, hardware, installation, maintenances and any computer related including servers.- Provided prompt, accurate and respectful support to users, employing high degree customer service skill and technical expertise while ensuring customer/user satisfaction - Took initiative to learn company internal organizational structure to optimized-resolution efficiency- Applied trouble shooting technique to verify solutions- Frequently resolved issues with little or no supervision.- Quickly learn new tasks and rapidly resolved customer problems.- Logged incoming calls and email into database for tracking. Show less

- Work in a group of 3 to perform marketing and to meet sales target- Responsible on achieving sales target and company target- Meeting up with new prospects and entertaining existing clients to achieved sales target.- Capable of handling existing clients account for follow ups and etc.- Always ensuring to fulfill satisfaction between clients and company.- Always keen to learn more about company and product to ensure knowledge and always prepared for any inconvenience that… Show more - Work in a group of 3 to perform marketing and to meet sales target- Responsible on achieving sales target and company target- Meeting up with new prospects and entertaining existing clients to achieved sales target.- Capable of handling existing clients account for follow ups and etc.- Always ensuring to fulfill satisfaction between clients and company.- Always keen to learn more about company and product to ensure knowledge and always prepared for any inconvenience that might caused during marketing activity. Show less

Bachelor'S Degree, Computer Science

Diploma In Information Technology, Information Technology