Mohammad Feroz

Mohammad Feroz Email and Phone Number

Service desk Engineer SME @ Ntt Data. Overseeing the entire escalation process and ensuring timely resolution. @ NTT DATA
Mohammad Feroz's Location
Hyderabad, Telangana, India, India
About Mohammad Feroz

Seasoned professional with 6 years of experience. Expert in Windows machine. Intune configuration. Mac machine login issues. Troubleshoot on applications. Installation of certificates and softwares.complete 0365 issues outlook, Teams.Monitoring IT escalation Emails and handling critical tickets and calls.• Overseeing the entire escalation process and ensuring timely resolution.• Provide L2 support to the Internal Global NTT Data users through calls, Emails andService request/tickets.• Collaborating with other departments to identify and address root causes of issues.• Also working on NOC (network operation centre) process and escalations.• Monitor the Global NTT Data Network using PRTG Network Monitor Tool / EntuityTool/ NetFlow Tool and escalate to ISP/Last mile service provider to resolve the issuewithin SLA• Provide Active support on Microsoft office 365 application E.g.: Outlook, Teams,OneDrive, SharePoint, MS Excel, Word, PowerPoint, OneNote, Microsoft Visioonline related Issues.• Also Provide support Cisco any connect/ Cisco Secure VPN, Citrix, VMware HorizonClient, any point studio, Eclipse, Remote Desktop, Okta verify, Zscaler, GlobalProtect VPN, endpoint checkpoint VPN, Forti client VPN, INTUNE andlaptop/desktop related issues Installation.• Troubleshooting on Software’s and Installing Zscaler Certificates on Any point

Mohammad Feroz's Current Company Details
NTT DATA

Ntt Data

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Service desk Engineer SME @ Ntt Data. Overseeing the entire escalation process and ensuring timely resolution.
Mohammad Feroz Work Experience Details
  • Ntt Data
    Noc
    Ntt Data Aug 2024 - Present
    Hyderabad, Telangana, India
    Monitoring the Global NTT Data Network.
  • Ntt Data
    Escalation Specialist
    Ntt Data Nov 2022 - Present
    Hyderabad, Telangana, India
    Seasoned professional with 6 years of experience. Expert in Windows machine. Intune configuration. Mac machine login issues. Troubleshooting applications. Installation of certificates and softwares. .Net issues, complete 0365 issues outlook, Teams.

Mohammad Feroz Education Details

Frequently Asked Questions about Mohammad Feroz

What company does Mohammad Feroz work for?

Mohammad Feroz works for Ntt Data

What is Mohammad Feroz's role at the current company?

Mohammad Feroz's current role is Service desk Engineer SME @ Ntt Data. Overseeing the entire escalation process and ensuring timely resolution..

What schools did Mohammad Feroz attend?

Mohammad Feroz attended Shadan Institute Of Management For Boys.

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