Seasoned professional with 6 years of experience. Expert in Windows machine. Intune configuration. Mac machine login issues. Troubleshoot on applications. Installation of certificates and softwares.complete 0365 issues outlook, Teams.Monitoring IT escalation Emails and handling critical tickets and calls.• Overseeing the entire escalation process and ensuring timely resolution.• Provide L2 support to the Internal Global NTT Data users through calls, Emails andService request/tickets.• Collaborating with other departments to identify and address root causes of issues.• Also working on NOC (network operation centre) process and escalations.• Monitor the Global NTT Data Network using PRTG Network Monitor Tool / EntuityTool/ NetFlow Tool and escalate to ISP/Last mile service provider to resolve the issuewithin SLA• Provide Active support on Microsoft office 365 application E.g.: Outlook, Teams,OneDrive, SharePoint, MS Excel, Word, PowerPoint, OneNote, Microsoft Visioonline related Issues.• Also Provide support Cisco any connect/ Cisco Secure VPN, Citrix, VMware HorizonClient, any point studio, Eclipse, Remote Desktop, Okta verify, Zscaler, GlobalProtect VPN, endpoint checkpoint VPN, Forti client VPN, INTUNE andlaptop/desktop related issues Installation.• Troubleshooting on Software’s and Installing Zscaler Certificates on Any point