• Building and maintaining client relationships: This involves developing a deep understanding of clients' needs, preferences, and challenges, and being the main point of contact for any inquiries or issues. The goal is to provide exceptional customer service and build trust with clients.• Generating sales leads: Being responsible for identifying potential clients, initiating contact, and nurturing leads through the sales pipeline. This may involve cold calling, networking, and leveraging existing relationships.• Conducting sales presentations and Offerings: Once leads have been identified, the Client Relations Specialist works to showcase the value of the company's services. This requires a strong understanding of the company's offerings and the ability to tailor presentations to the specific needs of clients.• Negotiating contracts: Client Relations Specialists often play a key role in negotiating terms, pricing, and contracts with clients. This involves understanding pricing strategies, as well as the ability to create win-win solutions that benefit both the client and the company.• Collaborating with internal teams: Strong collaboration with marketing and customer service teams is important to ensure that client feedback is effectively communicated and that the company is able to deliver on its promises to clients.• Providing customer feedback: Client Relations Specialists serve as the voice of the customer within the organization. They relay feedback and insights from clients to relevant internal teams to drive product and service improvements.• Meeting sales targets: Depending on the organization, Client Relations Specialists may have specific sales targets to meet. This requires a proactive approach to identifying opportunities and closing deals.

- Develop strong relationships with customers, serving as their main point of contact and advocate within the company. - Understand and align with customers' business objectives and help them achieve their desired outcomes. - Conduct regular check-ins with customers to assess their satisfaction, address any concerns, and identify opportunities for improvement. - Proactively identify and deliver value-added services and solutions to customers, such as training, best practices, and new product features. - Collaborate with internal teams, such as sales, product development, and support, to ensure a seamless customer experience and resolve any issues or challenges. - Track and analyze customer usage data and feedback to identify trends, patterns, and opportunities for customer success and growth. - Provide accurate and timely reports on customer engagement, satisfaction, and retention to management. - Stay up-to-date with industry trends, best practices, and competitive landscape to continuously improve the customer success strategy and approach. - Act as a customer advocate within the company, providing feedback and insights to inform product roadmap and development. - Create Invoices, Ensure proper tracking and on-time collection

- Deliver high levels of customer satisfaction - Manage the customer in accordance with the contract - Co-ordinate the resources required to deliver the service to the allocated customer(s) - Assuring and improving high quality of service - Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate - Assisting in the renewal of contracts and contributing to pre-sales activities - Develop strategic relationships with Clients - Represent the customer within the company to ensure VOC is appropriately addressed - Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer - Developing and maintaining relationships with Landlords to ensure smooth client experience - Establishing and communicating our service spectrum within the account(s) and identifying potential sales opportunities - Generate a Project Plan for each project - Communicate the plan and gain customer and third party buy-in and agreement - Drive the implementation of the Project Plan - Monitor and report the progress against the Project Plan - Create Invoices, Ensure proper tracking and on-time collection

- Performance Reporting: Develop and manage all CX Key Performance Indicator (KPI) reporting to provide valuable insights on CX trends and individual and team performance to the CX management team. - Utilize collected data to drive continuous improvement and enhance customer satisfaction. - Team Management: Take charge of all support team logistics, including maintaining schedules and Adherence. - Implement a robust training process for new agents and identify training & Coaching opportunities to enhance the existing team's skills. - Dispute Resolution: Take ownership of disputes, ensuring that any issues are promptly and efficiently resolved, leaving customers satisfied. - Standard Operating Procedures (SOPs): Develop comprehensive SOPs, including those for extra services sales, to streamline customer service processes and maintain consistency across the team. - Morale and Advocacy: Maintain team morale by advocating for the needs of the CX team within the organization, ensuring they have the necessary resources and support to excel in their roles. - Real-time Customer Insights: Proactively notice and identify even the smallest trends and customer pain points in real time, enabling the team to address issues promptly and deliver an exceptional customer experience. - Feedback Channeling: Collaborate with leadership and other departments to channel customer feedback to all business areas. This will help drive product and service improvements based on customer insights.

From 1/11/2009 till 20/02/2010 ( Part of the Transactions Team UK ) From 25/02/2010 till 20/06/2010 ( Part of the Billing and Account Management Team UK ) From 25/06/2010 till 1/10/2012 ( Part of the multi-skilled Team UK )Act as a company Ambassador in the front row for Clients utilizing Vodafone services in the UK - Ensure service delivered to the customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures - Maintain broad knowledge of client products and/or services - Prepare complete and accurate work including appropriately notating accounts as required - Participate in activities designed to improve customer satisfaction and business performance - Offer additional products and/or services - Track, document and retrieve information in call tracking databas

- Implement and execute marketing campaigns, including email marketing, social media, content creation, and advertising initiatives, utilizing Sales force - Collaborate with cross-functional teams to ensure seamless coordination of marketing activities, guaranteeing timely project delivery. - Maintain marketing databases, meticulously organize assets, and ensure accurate campaign data entry. - Utilize your expertise in marketing analytics to monitor campaign metrics, generate reports, and derive actionable insights for continuous improvement.

Assist the sales team achieve their goals through doing several activities (retail promotions, schools and external activities, back area stock management and front display area arrangements to ensure proper stock availability, reporting and analyzing area stock availability and report any deficiency while ensuring sales team attend to it and arrange the receiving and entry and storage of new stock, provide managment with area data to analyze and take the needed actions if needed to boost area sales )