Mohammad Ghaith Email & Phone Number

Jordan

Riyadh, Saudi Arabia

• Build strong relationships with customers by providing proactive engagement and follow-ups.
• Work closely with customers and executive-level stakeholders to understand their needs and goals, and then develop and execute strategies to help them achieve those goals.
• Proactively identify and address customer issues and concerns to ensure their satisfaction
• Collaborate with cross-functional teams (e.g. sales, marketing, product, and support) to ensure the best customer experience.
• Conduct recurring Business Review meetings with customers to review their progress and identify areas for improvement
• Monitor and act according to customer usage data, health score, and analyze trends to identify opportunities for growth

Riyadh, Saudi Arabia

• Managing all systems related to HR, integrations, new projects, new requirements
• Managing all communications between HR and IT departments
• Presenting and demonstrating new-lunched systems to heads of HRG,
• Making sure to deliver systems updates with scheduled timeframe and high QA Standards
• Attend meetings with the vendors to follow-up on all pending cases and push to deliver requirements based on organization business needs
• Support HR team on developing the HR agenda

KSA - Riyadh

• Ensure customers get fast time-to-value of support services
• Keep clients engaged and regularly using products
• Build customer loyalty and reduce churn
• Keep a “high-level review” of the entire support process
• Evaluate and analyze customers needs
• Build trust and transparency with clients

Al-Riyadh Governorate, Saudi Arabia

Jordan