Mohammad Ghaith Email & Phone Number

Jordan

Riyadh, Saudi Arabia

● Build strong relationships with customers by providing proactive engagement and follow-ups.● Work closely with customers and executive-level stakeholders to understand their needs and goals, and then develop and execute strategies to help them achieve those goals.● Proactively identify and address customer issues and concerns to ensure their satisfaction● Collaborate with cross-functional teams (e.g. sales, marketing, product, and support) to ensure the best customer experience.● Conduct recurring Business Review meetings with customers to review their progress and identify areas for improvement● Monitor and act according to customer usage data, health score, and analyze trends to identify opportunities for growth ● Provide education and awareness to customers on product features and best practices to increase user adoption and health score. ● Work with customers to identify and mitigate any potential issues or risks.● Meet and exceed customer retention and revenue growth (NDR) goals.● Serve as the voice of the customer and advocate for their needs within the company.● Create opportunities through upselling and cross-selling.● Maintaining a high score of NPS as advised by the management.● Handling new accounts which have been won by the account executives’ team and sustain.● Help in building new channel partnerships & alliances with potential business partners.● Market and competition research and ability to identify our product's competitive advantage.● Tracking pipeline, proposals, and advising on target setting.● Conducting presentations and live demos in a professional manner.● Ensuring proper record keeping and tracking within the CRM for our accounts.● Assist in team building, retention, and onboarding.● Supporting and motivating sales staff to achieve individual and team target● Contribute to the department's new hires and onboarding.

Riyadh, Saudi Arabia

• Managing all systems related to HR, integrations, new projects, new requirements• Managing all communications between HR and IT departments• Presenting and demonstrating new-lunched systems to heads of HRG, • Making sure to deliver systems updates with scheduled timeframe and high QA Standards• Attend meetings with the vendors to follow-up on all pending cases and push to deliver requirements based on organization business needs• Support HR team on developing the HR agenda• Developing HR strategies, policies, and practices and automate all processes• Structuring compensation and benefit packages• Supervising the day-to-day activities of our HR information systems• Supporting management on structural policy matters related to the HRIS• Maintaining data integrity in systems by regularly analyzing data• Working alongside the IT department to perform regular assessments and improvements to the HRIS• Designing user-friendly processes, guidelines, and documentation.• Overseeing all system upgrades and system additions in partnership with the Information Technology (IT) department.• Ensuring all HR-related systems are compliant with data protection laws

Ksa - Riyadh

• Ensure customers get fast time-to-value of support services• Keep clients engaged and regularly using products• Build customer loyalty and reduce churn• Keep a “high-level review” of the entire support process• Evaluate and analyze customers needs• Build trust and transparency with clients

Al-Riyadh Governorate, Saudi Arabia

Jordan