Mohammad Ghareeb Email & Phone Number

Amman, Jordan

• Invoice Approval Team Leader - MIDDLE EAST-OFFICE (JORDAN, BAHRAIN, UAE) .• Verified and processes system invoices as well as requests for payment.• Maintained payment files and executes check generation jobs through completion.• Responsible for performing more complex tasks in the payments department and assisting the junior staff in processing financial transactions. • Created and take action on month-end accounts payable reports • Receiving invoices, perform necessary validations, and execute transactions with timeliness • Resolving issues serve providers in troubleshooting complex matters and ensure that problems are responded to in a timely manner • Ensure company policies, processes, and procedures are clearly defined, updated, and documented • Preparing, process, and submit invoices, to transfers payments.• Maintaining historical records in both electronic form and paper form (filing documents) • Protects the organization’s value by keeping information confidential. • Follow company processes, controls, and policies

Amman, Jordan

• Invoice Approval Team Leader - MIDDLE EAST-OFFICE (JORDAN, BAHRAIN, UAE) .• Verified and processes system invoices as well as requests for payment.• Maintained payment files and executes check generation jobs through completion.• Responsible for performing more complex tasks in the payments department and assisting the junior staff in processing financial transactions. • Created and take action on month-end accounts payable reports • Receiving invoices, perform necessary validations, and execute transactions with timeliness • Resolving issues serve providers in troubleshooting complex matters and ensure that problems are responded to in a timely manner • Ensure company policies, processes, and procedures are clearly defined, updated, and documented • Preparing, process, and submit invoices, to transfers payments.• Maintaining historical records in both electronic form and paper form (filing documents) • Protects the organization’s value by keeping information confidential. • Follow company processes, controls, and policies

Amman, Jordan

- Control office attendance and leave time.- Arrange breaks.- Answer the question of the team members about the service.- Ensure proper recording of service claims and coordination of the claims with the service group.- Ensure balance between the inbound and outbound operators within the team. - Perform any additional tasks assigned by your line manager in connection with the services. - Support the other groups in the operations department when necessary.- Identify and report any inadequacy in the training of the team members.- Attend the training and assessment meetings. - Implements the general operational instructions.- Observe the general rules across the company.

Amman, Jordan

1. Identify customer needs and effectively seek and implement solutions in a warm and professional manner to queries offered via incoming / outgoing calls to the satisfaction of the customer and to the industry benchmarked standard of customer service excellence.2. Proactively safeguard the reputation of the company by identifying and managing potential issues as presented and / or identified. 3. Demonstrate a positive, solutions focused attitude to ensure a motivated, energized work environment for benefit of customer, self and team.4. Successfully achieve targets as determined by current corporate/business needs on a daily / weekly / monthly basis as applicable 5. Be flexible and lend telephony skills wherever needed subject to call volume regardless of work section designated.6. Ensure strict compliance to schedule regarding punctuality / breaks / time keeping / time management in line with recognized Call Centre Industry needs.7. Identify customer behavioral style and modify approach to each customer interaction dependant on recognized needs in order to build good rapport and strong relationships with customers with view to maximize ongoing business opportunities. 8. Identify complaint calls / potential for calls to escalate and manage caller whilst remaining solutions focused and positive, taking all steps to safeguard the image and integrity of the company, keeping the priority of customer retention and satisfaction as the goal.9. Read, understand, interpret and communicate Industry and company rules and regulations that are often made available in English. Proactively seek absolute proficiency regarding India Assistance available systems and publications.10. Answer general inquiries using all resources available and consult the supervisor on the shift or other source of information when necessary.11. Become thoroughly familiar with the system and answer all inquiries.12. Handle any work assigned to them or delegated by supervisors/managers.

Amman, Amman, Jordan

1. Identify customer needs and effectively seek and implement solutions in a warm and professional manner to queries offered via incoming / outgoing calls to the satisfaction of the customer and to the industry benchmarked standard of customer service excellence.2. Proactively safeguard the reputation of the company by identifying and managing potential issues as presented and / or identified. 3. Demonstrate a positive, solutions focused attitude to ensure a motivated, energized work environment for benefit of customer, self and team.4. Successfully achieve targets as determined by current corporate/business needs on a daily / weekly / monthly basis as applicable 5. Be flexible and lend telephony skills wherever needed subject to call volume regardless of work section designated.6. Ensure strict compliance to schedule regarding punctuality / breaks / time keeping / time management in line with recognized Call Centre Industry needs.7. Identify customer behavioral style and modify approach to each customer interaction dependant on recognized needs in order to build good rapport and strong relationships with customers with view to maximize ongoing business opportunities. 8. Identify complaint calls / potential for calls to escalate and manage caller whilst remaining solutions focused and positive, taking all steps to safeguard the image and integrity of the company, keeping the priority of customer retention and satisfaction as the goal.9. Read, understand, interpret and communicate Industry and company rules and regulations that are often made available in English. Proactively seek absolute proficiency regarding India Assistance available systems and publications.10. Answer general inquiries using all resources available and consult the supervisor on the shift or other source of information when necessary.11. Become thoroughly familiar with the system and answer all inquiries.12. Handle any work assigned to them or delegated by supervisors/managers.