• Receive phone calls• provide technical assistance to the clients• try to find selling opportunities and transfer the call to the sales departments • asking for any further assistance• Finding the right solution for people with different demands• Migrating customers from copper to fibre• Booking appointments for fibre installations

Performing Pre-Audit as reconciling guest arrivals and departures records, balancing postings, checking ledger totals, batching credit cards and balancing pre-audit shifts and doing the Restaurant and Lounge audit and postings as well the hotel transactions.• Auditing as closing the day and reconciling any errors done throughout the day, processingguest no show charges, preparing housekeeping reports and balancing post-audit shift accurately• Greeting Guests, Checking them into their rooms and Cashiering• Applying simple accounting principles• Making and confirming reservations via telephone, online and in person• Proactively responding to guest needs, answering inquiries relating to hotel services• Observing and handling any security issues• Operating office equipment such as computer, fax, and phone and organizing file records• Understanding and maintaining strong guest privacy• Learned to use new software Opera Express for record keeping