• Led the ICT Network and Security Group, optimizing critical network infrastructure to boost data transmission speeds by 40% and bolster cybersecurity measures against potential threats.• Oversaw the end-to-end installation and commissioning process of the Datacenter, leveraging cutting-edge technology to enhance performance and ensure smooth operations.• Implemented a sophisticated network system, optimizing connectivity and performance for over 2000 users, resulting in increased productivity and streamlined operations.• Coordinated the establishment and ongoing maintenance of radio communications, guaranteeing uninterrupted connectivity for over 2000 staff members spanning 5 departments.• Reduced average response time by 25% and improved customer satisfaction ratings by 15% through team training and process optimization.

• Assisted IT team with troubleshooting hardware and software issues.• Installed and configured software applications on desktops and laptops.• Provided technical support to end-users via phone and email.• Assisted in monitoring and resolving software-related tickets in the helpdesk system, prioritizing tasks based on urgency and impact on business operations.• Assisted in maintaining software inventory and licensing compliance, ensuring accurate records and cost-effective utilization.