• Responsible of managing, monitoring and troubleshooting Managed Services and Cloud clientele infrastructure, including, but not limited to, Windows Servers, Microsoft Exchange, SQL, SharePoint, Active Directory and Virtualization Technologies.• Primary Escalation Engineer for clients in Healthcare, Hospitality, Telecommunications, Law and Finance industries. Troubleshoot helpdesk support requests, triage customer resolution and escalation calls, and effectively managed the incident response queue.• Participate in migration projects, working collaboratively with other team members to provide a high level of customer service.• Consistently top performer measured by positive client reviews and peer feedback.

• As Lead Engineer, successfully leveraged and proactively monitored customers Server Infrastructure, including Exchange, SharePoint, SQL, Active Directory and Terminal Servers. • Managed over 2000+ mailboxes across a diverse set of clients.• Deployed, setup and configured Microsoft Servers following best practices to meet demanding uptime SLAs.• Led migration projects to move client infrastructure to Technijian Cloud.• Served as Tier 3 escalation point to Client Support technicians. Monitored ticket queue, troubleshot helpdesk support requests and assisted with a variety of client request.• Created documentation and best practices articles as part of a knowledge transfer initiative.

• Diagnosed, troubleshot, and resolved various hardware problems.• Implemented and managed of Microsoft Windows Server 2008/2012• VMware vSphere 5.x Installing and configuring. • Desktops and laptops installation and configuration.

• Led a team of Network Engineers and Technicians to solve client network and computer problems, maintain client PCs and network infrastructure, repair client printers and install new equipment.• Designed IT Networks for a variety of customers.• Held weekly one-on-one meetings with each team member.• Managed the Technical Support team, which is responsible for infrastructure services on Microsoft technologies.• Contributed to a 700% growth of the company in hardware and services sales.• Trained new employees for company projects.• Installed, managed, and maintained Microsoft Windows Server 2003 and other features.

• Installed and maintained various software applications for 200 employees.• Installed and configured peripherals, components, and drivers.• Computer assembly.• Installed and configured client networks.