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Mohammad Hanif is listed as Talent Specialist (Direct Hire) - Ascendion at Ascendion, based in United States. AeroLeads shows a matched LinkedIn profile for Mohammad Hanif.
Mohammad Hanif previously worked as Talent Specialist | Direct Hire at Ascendion at Ascendion and Chat Associate at Ttec. Mohammad Hanif holds Bachelor Of Commerce - Bcom, Business/Commerce, General, A from Saurashtra University.
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Dedicated customer service professional with 6 years of expertise in chat, email, and calling. Proven track record of delivering exceptional service while also contributing to business development initiatives. Adept at fostering positive customer/Client relationships and driving growth through effective communication and problem resolution. I have worked with MNC's; TTEC, Etech, Collabera/Ascendion for mega giants like Verizon, eBay.Chat process, Voice Process (Inbound & Outbound), Email Process. My vast experience in these process has given me strong confidence to deal with clients / customers and capable enough to deal with most difficult customers / clients.I have worked as QA with ETECH which gave me analytical skills to trace out the triggering points and how to tackle them with quality solutions.Good experience of Business Development by generating leads through social platforms. Zoom Calls, Timely follow ups and successful closure. Dealing with clients from USA, Canada, UK, NZ, Australia, Ghana.Overall, I believe that I'm the appropriate fit for your clients / customers to receive best customer/client service experience which would result in longer tenure of happy clients / customers and strong business relationships.
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United States
I am employed as a recruiter at Ascendion for all levels of Major IT Industries and other industries too. In this role, I serve as the central point of contact for candidates, and I liaise with stakeholders to develop robust recruitment strategies. I also create recruitment ads and interview candidates.
India
Assisting customers with buying, selling, billing, payments, navigating and many more. Currently under Australian process.Assisting customer via chat and email. I was assigned all the queues such as: - Seller, Buyer, Third Party Account executive, Billing, Payment failure, listing queries, defective product delivery, out of eBay Money Back Guarantee (Embg) etc.. Escalating queries to senior levels directly from my end via a portal and sending follow up to customers on regular basis.. Assisting sellers with entire listing process. Guiding them with price grids of listing various items and selling fee to be charged after a successful sale on eBay.. Helping buyers by coordinating with sellers regarding the shipping of the products and expected delivery dates confirmation.. Assisting mostly 2 chats at a time. . eBay provides a special subscription termed as eBay plus. Most of the buyers and sellers were unable to cancel that subscription via phone as its bit technical. I assisted customers in cancelling that subscription along with account deactivation and reactivation requests
Vadodara Area, India
Watchdog is a Security company based in London providing services like :- Intruder Alarm system, CCTv, Fire Extinguishers and Man-Guarding.I was working as service coordinator. I need to daily check the Monitoring Station Report of 300+ Client's. Trace out any alarm triggered within 24 hours. If yes, I need to directly create a report and assign those accounts / locations to our Engineer's to make a visit.Along with this I need to check the "Routine Service" records. That is, for every Intruder Alarm + Fire Alarm, we provide per yer service (For the clients under contract with us). By checking the record I need to Call the customers and check for their availability to schedule a per year service appointment. Once they confirm via Call, I used to post an email with appointment details.Along with this, I was focusing on pitching for (Non contract) customer to be in contact with us so we can generate more revenue from contracts. (This was my self created responsibility). I Added almost 14 contracts.
Vadodara
Was checking the quality of chats of our online chat representatives and coaching the agents for increasing the revenue levels.Plus scanning those chats where proper procedure is not followed of assisting customer and also to find out those chats where we could have helped the customers but still we passed on the customer to another department.
Vadodara, Gujarat, India
Assisting customers through chat medium for selecting service packages (Internet + TV + Home Phone). Client was Verizon.
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Mohammad Hanif works for Ascendion.
Mohammad Hanif is listed as Talent Specialist (Direct Hire) - Ascendion at Ascendion.
Mohammad Hanif is based in United States while working with Ascendion.
Mohammad Hanif has worked for Ascendion, Ttec, Watchdog Fire & Security, and Etech Global Services.
You can use AeroLeads to view verified contact signals for Mohammad Hanif at Ascendion, including work email, phone, and LinkedIn data when available.
Mohammad Hanif holds Bachelor Of Commerce - Bcom, Business/Commerce, General, A from Saurashtra University.
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