Digital Marketing• Campaign planning, execution. • Online operation • Proactive SKU management helping teams identify priority products to enable the warehouse teams to ensure speedy arrival of important articles• Responsible for full-cycle execution of sales, deals and general offers• Support with execution of special collections and collaborations• Media buying and Media planning • Supervise Digital Content producing• Communication with Vendors, Media and Agency• Identify target audiences and analyze their characteristics, behavior and media habits• Planning media campaigns on Facebook, Google & YouTube.• Design digital media campaigns that align with the goals of our business.• Monitor ROI and KPIs & analysis performance & provide report timely manner, stay up-to-date with digital media developments.Customer Relationship Manager •Proven track record in resolving and reducing customer complaints and meeting customer service level agreements.•Successfully implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels.•Responsible for successful strategic initiatives to improve team productivity and increase staff retention.Social Media Manager•Strategy planning.•Tactics and execution.•Community management.•Understand how content works on a social web.•Optimizing content and technology.•Creative mindset.•Content Writing skills.•Be on top of the latest digital marketing trends.