As the Business Development Manager at Kifabzar, I lead strategic initiatives to drive business growth and align organizational objectives with market needs. Key responsibilities include:Market Research and Stakeholder Interviews: Conducting comprehensive market research and interviews with stakeholders to identify business needs and opportunities.Financial Application Enhancement: Leading the enhancement of financial applications to align with the company's new goals and meet evolving business needs.Team Collaboration and Digital Marketing: Collaborating with operations and marketing teams to focus on digital marketing strategies aimed at gaining market share in the digital market.Business Strategy Development: Developing a comprehensive business strategy document including mission statement, vision statement, company values, Internal Factor Evaluation (IFE) matrix, External Factor Evaluation (EFE) matrix, Internal-External (IE) matrix, Competitive Profile Matrix (CPM), and Quantitative Strategic Planning Matrix (QSPM).Process Reengineering and Performance Measurement: Implementing process reengineering initiatives and setting up team Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) aligned with the business strategy.Employee Training and Development: Designing training programs for employees and measuring their improvement to ensure alignment with company goals and objectives.Marketing Campaigns and Plans: Designing and implementing marketing campaigns for various events such as Yalda night, Father's Day, Chahrshanbe Sori night, and developing marketing plans to grow market share.Through these initiatives, I play a pivotal role in driving Kifabzar's growth and success by aligning business strategies with operational capabilities and fostering a culture of continuous improvement and innovation.

As a board member of Rokh Design Studio, I contribute to shaping the strategic direction and vision of the company. Rokh Design Studio specializes in creating brand identities tailored to the needs of small and medium-sized companies. Leveraging our expertise in design and branding, we collaborate closely with clients to develop unique and impactful brand identities that resonate with their target audiences. Through innovative solutions and creative thinking, we empower businesses to stand out in competitive markets and achieve their growth objectives.

In my role at Mavara Branding Agency, I contribute to various aspects of our operations aimed at providing comprehensive branding services for enterprise companies. Key responsibilities include:Business Strategy: Developing strategic plans to align branding initiatives with clients' overall business objectives, ensuring that our services contribute to their long-term success and growth.Process Management: Implementing efficient processes and workflows to streamline project execution and optimize resource utilization, enhancing productivity and delivery timelines.Marketing Strategy: Collaborating with clients to develop tailored marketing strategies that enhance brand visibility, engagement, and conversion rates across relevant channels.Team Building: Fostering a collaborative and supportive team environment, promoting effective communication, skill development, and mutual respect among team members to maximize productivity and creativity.At Mavara Branding Agency, we are dedicated to helping enterprise companies achieve their branding needs and exceed their business goals. Through strategic planning, efficient processes, innovative marketing strategies, and a strong team ethos, we empower our clients to stand out in competitive markets and create meaningful connections with their target audiences.

As the Business Development Manager at YasErtebat, I drive strategic initiatives to align organizational objectives with business needs and foster growth opportunities. Key responsibilities include:Identifying Business Needs: Conducting interviews with employers, managers, and stakeholders, and utilizing various surveys such as 360 assessments and Employee Net Promoter Score (ENPS) to identify and assess business needs.Organizational Design: Designing organizational structures and charts based on the identified needs, and formulating job descriptions and identities to optimize resource allocation and enhance operational efficiency.Business Process Reengineering: Leading efforts to reengineer business processes to streamline workflows, improve productivity, and enhance overall performance. This includes identifying inefficiencies, designing new processes, and implementing changes to drive operational excellence.CRM Implementation: Spearheading the implementation of Customer Relationship Management (CRM) systems to centralize customer data, streamline communication, and improve customer engagement and retention strategies.Data Analysis Design: Designing methods for gathering data to support decision-making processes and drive data-driven insights. This involves establishing data collection frameworks and defining key performance indicators (KPIs) to measure and track progress towards organizational goals.Through these initiatives, I play a pivotal role in driving YasErtebat's growth and success by aligning business strategies with operational capabilities and fostering a culture of continuous improvement and innovation.

As the HR Manager at LionComputer, I played a pivotal role in managing human resources and fostering a positive work environment. Key responsibilities included:Recruitment and Talent Acquisition: Conducting interviews with managers to understand their needs for new employees, designing recruitment plans, and publishing job advertisements through various channels to attract qualified candidates.KPI Implementation and Measurement: Implementing Key Performance Indicator (KPI) programs, measuring performance metrics, and generating reports through KPI dashboards to track progress and drive continuous improvement.Employee Satisfaction and Improvement Programs: Measuring employee satisfaction through surveys, individual interviews, and focus groups, and designing improvement programs based on their feedback to enhance overall employee experience and engagement.Internal Campaigns for Employee Engagement: Implementing internal campaigns to celebrate various events such as Yalda night, Father's Day, Mother's Day, Norowz, employee birthdays, etc., fostering a sense of belonging and camaraderie among employees.Internal Branding and HR Branding: Improving internal branding and HR branding through various programs and initiatives aimed at promoting a positive company culture and reinforcing LionComputer's values and mission.Through these initiatives, I contributed to creating a supportive and engaging work environment at LionComputer, where employees feel valued, motivated, and empowered to contribute to the company's success.

As a Business Strategist at LionComputer, I played a key role in shaping the company's direction and driving growth initiatives. Key responsibilities included:Setting up Business Strategy Documents: Developing comprehensive business strategy documents to outline the company's vision, mission, goals, and strategic initiatives.Setting up Customer Personas: Creating detailed customer personas to better understand the target audience's needs, preferences, and behaviors, and to inform marketing and product development strategies.Re-engineering Business Processes: Leading efforts to re-engineer business processes to improve efficiency, reduce costs, and enhance overall performance.Setting up Company Goals: Establishing clear and measurable company goals aligned with the business strategy to drive progress and track success.Setting up Data Dashboards: Implementing data dashboards to monitor key performance indicators (KPIs) and track progress towards company goals, enabling data-driven decision-making.Setting up Company Growth Programs: Developing and implementing growth programs to expand market reach, increase revenue, and drive business expansion.Setting up Company Development Programs and Policies: Creating development programs and policies to support employee growth and skill development, foster a culture of learning, and ensure compliance with regulations.Through these initiatives, I contributed to the strategic development and growth of LionComputer, positioning the company for long-term success and sustainability in a competitive market.

I led efforts to enhance customer relationship management and drive customer satisfaction. Key responsibilities included:Implemented CRM Application: Spearheaded the implementation of a Customer Relationship Management (CRM) application to centralize customer data, streamline communication, and improve customer relationship management processes.Designed Customer Journey Map: Created a comprehensive customer journey map to visualize and understand the customer's interactions and touchpoints with the company, enabling targeted and personalized communication.Communication Plan: Developed a communication plan to engage with customers effectively across various channels, ensuring timely and relevant interactions throughout the customer lifecycle.Customer Satisfaction Measurement: Implemented and measured customer satisfaction through various metrics such as Customer Satisfaction (CSAT), Customer Effort Score (CES), Net Promoter Score (NPS), and others, to identify areas for improvement and enhance overall customer experience.Team Building: Built and led a dedicated CRM team, fostering collaboration and alignment to drive customer-centric initiatives and achieve organizational goals.Setting up Call Center: Established a call center to handle customer inquiries, complaints, and feedback, ensuring prompt resolution and enhancing customer support services. Monitored call center performance and provided training to improve customer relations.Customer Dissatisfaction Management: Proactively identified customer dissatisfaction through "happy calls" and devised compensation plans to address concerns and retain customer loyalty.Reengineering CRM Processes: Continuously reengineered CRM processes to optimize efficiency, improve responsiveness, and enhance customer satisfaction.Through these initiatives, I played a critical role in enhancing customer relationship management practices at LionComputer, driving customer satisfaction, loyalty, and retention.