Working as a customer support engineerRoles and Responsibilities • Attend and Handle all types of Call and providing support as a Field and Telephonic resolution. Excellent troubleshooting skills in complex OS, Hardware, software problem Printer related issue network related issue.• Installing, Configuring and Troubleshooting of Networking Equipment Routers and Switches.• LAN/WAN design and implementation using Cisco routers, hubs and switches• Configuring and troubleshooting desktops, laptops and servers.• Configuring and troubleshooting Microsoft Outlook and Outlook express.• Securing network resources with shared folder permissions Implementing file security system.• Providing training about Microsoft Server 2003 and Client OS Windows XP.• Providing Training of troubleshooting of Computer Hardware Devices• Created and deployed desktop images using Symantec Ghost 32 • Documentation of all the work done using, Excel and MS word• Preparing monthly work status report and updating technology specific documents• Troubleshooting Active Directory replication problems.• Creating standard process for group policy deployment• Call Monitoring and providing • Generating Alarm in Critical call to Higher and concern Authority• Taking care of the entire Asset and sending the consolidated report to superiors on monthly basis.• Vendor Follow-up for restoration of service• Planning, Implementation and coordination with customer and vendor for NSO • Implementation and administration of DNS, DHCP and WINS• Implementing Windows Servers and peer-to-peer communication using Windows for Workgroups and Windows 95, 98, 2k, XP, Vista, Win7 Win10• Ample knowledge in Windows 98 \ Me \ Xp \ 2000 \ 2003 Server\2008

Working as a L2 Support Engineer

Working as a customer support engineer

Working as a Customer Support Engineer

Working as a Customer Support Engineer