Simple living high thinking vision 2030

Present

Responsible to keep eyes on P & L.Ensures that under no circumstances the telephones are left unattended.Maintains a professional / friendly relationship with in-house guests. Frequently tours all related areas ensuring the highest possible cleanliness and maintenance standards. Handles guest complaints directly. Ensures that hotel corridors are cleared at all times of the day. Responsible for the correct mini bar operation. In-charge of the delivery and clearance of all guestroom amenities and conducts spot checks. Ensures that all mise en place is done according to the whole day service requirements. Establishes a very close working contact with the Kitchen and liaises with the Chef about menu changes and menu presentations. Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments Work towards the successful 24hrs operation and ensure that telephones are always attended Maintain a professional and friendly relationship with in-house guest ensuring proper and prompt service Supervise the daily operation under standards fixed by Hotel Management and F & B Manager Define training needs and propose training programs in coordination with F & B Manager and continuously train subordinates to achieve highest level of professionalism Ensure correct handling of equipment to minimize breakages and loss.

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Manage Restaurant operations. Maintain exceptional levels of customer service. Manage guest queries in a timely and efficient manner. Work within budgeted guidelines in relation to Food and Payroll. Drive sales to maximize budgeted revenue. Develop menus with other members of F&B team. Accountable for monthly stock takes. Incentivize team members to maximize sales and revenuedepartmental targets and objectives, work schedules, budgets, and policies and proceduresEvaluate guest satisfaction levels with a focus on continuous improvementEnsure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation

 Excellent verbal and written communication skills. Excellent guest, customer, and employee relations skills.  Excellent proactive attitude towards work. Proven track record in delivering quality dining service to customers. Strong ability to provide effective leadership and goal setting skills.  Excellent organizational and time management skills. Experience working a varied schedule, including weekends, holidays, and evenings. Knowledge and understanding of food, beverage, and labor and safety rules and laws. Experience serving as an appropriate image role model that is reflective of the hotel's values and culture. Experience promoting excellent quality, customer service, cleanliness, and safety standards to other employees. Essential training new and existing employees to perform efficiently and effectively

 Opening and closing checklist Outlet Rota and operational requirements Allocating colleagues for service Special functions set up Outlet Briefings, Departmental Meetings, Communication with colleagues and Managers. Complaints handling. Outlet Back area arrangement and maintaining. Routinely greeted guests, served food and beverage, and took reservations and maintained reservations book when applicable.