Pharmacy Manager
Current Started a successful medical store (online /physical) from scratch. Conducted extensive market research to identify the best IT service provider, market competitions, customer needs, preferences, and gaps in this particular business format. Developed a comprehensive business plan outlining the store’s mission, target population, product line and unique value propositions. Developed an effective, well-planned financial system including budgeting, accounting, and inventory management process. Secured necessary legal approvals and licenses to operate an online/physical medical store. Selected a prime location with high footfall and visibility. Selected the best POS system for efficient transactions, accounting, and inventory management. Launched an online e-commerce platform to tap into vast retail market potential by providing customers with additional buying options. Developed and executed a multi-channel marketing strategy, including traditional advertising and social media advertising to build store brand awareness. Launched promotional sales campaigns to attract more and more customers and increase sales and customer retention. Developed an effective customer service training program for staff and a feedback system to ensure a positive customer shopping experience. Monitored KPIs and financial metrics to assess store performance and took necessary actions based on its results to improve performance and growth. Developed effective purchasing strategies that included vendor selection, demand forecasting, bulk purchasing, and negotiating best deals and eventually developing a win-win proposition for the store and the customers. Continuously seeking customer feedback and improving our services and quality.