 Assist with training Reservation Agents, including initial training and continuous on the job training.   Preparing reservation staff duty schedules with consideration weekly off, annual leave, casual off, seek leave, training programmer.  Assist Agents with difficult & problem calls and emails and take over calls and E-mails whenever necessary.  Ensure accurate information is provided to clients with respect to all products Including accommodation facilities, room rate, package, car rental, tours and activities and responsibilities associated with this area.  Compile, review and distribute various reports, to include Source of Business, Market Code, Business on the books, History and forecast, Daily/Monthly/Yearly occupancy status, Market segment total, Manager flash report. Changing the rate in hotel system and Extranets channels also opening/closing for booking request. Checking next day all arrivals including, arrival date, number of rooms request, room type, guest name, number of guest, room rate, rate code, meal plan, reservation type, marker, source, payment term and any special request.  Fixed and Updating the Room Rate and meal plan with companies profile as per the sign contract. Any other reasonable requests as made by the Reservations Manager Or Revenue Manager.  Answering External call in a proactive ways to turn into Business and Internals calls for smooth operation with other Departments. Responsible for apply Tourist visa for reserve guest and posting the Visa application charge with security deposit. Processing the refund of security deposit once the Exit acknowledged.  Following up payment for future booking with Individual, Travel agents and Companies and post the payments accordingly on daily basis. Co-ordinations with Front office and Accounts departments to post the charges for No shows bookings and resolve the discrepancies on daily basis.

  Ensure accurate information is provided to clients with respect to all products Including accommodation facilities, room rate, package, car rental, tours and activities and responsibilities associated with this area.  Compile, review and distribute various reports, to include Source of Business, Market Code, Business on the books, History and forecast, Daily/Monthly/Yearly occupancy status, Market segment total, Manager flash report.  Answering External call in a proactive ways to turn into Business and Internals calls for smooth operation with other Departments. Responsible for creating New, Amendment and Cancellation Bookings for Individual, Travel Agents, Wholesaler, Corporate, Guest Direst System and Websites. Creating and updating Individual, Companies and Travel agents Profiles. Providing the information of Hotel Facilities and Services, All charges, locations and local attractions over telephone and by E-mail. Updating Reservation with additional request such as special request, different arrival time, room type, change of rate and meal plan etc. Handling Shift and assist team member in absence of Supervisors. Responsible for arrangement of Airport Pick-up, Drop and local transfer and posting the changes accordingly. Responsible for apply Tourist visa for reserve guest and posting the Visa application charge with security deposit. Processing the refund of security deposit once the Exit acknowledged.  Following up payment for future booking with Individual, Travel agents and Companies and post the payments accordingly on daily basis. Co-ordinations with Front office and Accounts departments to post the charges for No shows bookings and resolve the discrepancies on daily basis.

 Responsible for assisting guests with various tasks related to their visit as well as for providing information about the hotel plus the local vicinity in the hotel continuing effort to deliver outstanding guest service financial profitability Provide information recommendations plus booking services for a variety of guest inquiries including but not limited to directions hours of outlet operation hotel services transportation & travel arrangements tour as well as event tickets restaurant reservations medical care. Retrieve mail small packages facsimiles for guests as requested Arranging emergency supplies such as medicine and other orthopedic items Responsible transportation arrangement for Airport and other location on request. Responsible for Receive, store and deliver guest luggage for guest. Handling Check-in and Check-out as per hotel standard Updating guest profile. Handling internal and external telephone calls at Front desk. Receiving guest requests and forwarding to the respective departments. Handling Cashing (guest billings, foreign exchange, paid out ) Assigning the arrival guest room according to the preferences.

Duties And Responsibilities : Key contributor in helping the department achieves its profitability goal of 87.5 % for the year 2005. Responsible for lifting Front Office- Associate Opinion Survey (AOS) results from 71% in 2004 to 92% in 2005. Vital role player in helping the Front Office Department achieve a 90% score, during the course of the Brand Standard Audit 2005, conducted in all Marriott Hotels around the world. Supply guest amenities on a guest request at an efficient time. Responsible for laundry valet. Responsible for personalize wake-up call. Handling guest and management fax, mail, message, etc. Make dining other reservation for patrons and obtain tickets for event. Pick up and deliver items or runs errands for guest. Receive, store and deliver luggage for guest. Providing information about local features such as shopping, dining, nightlife and recreational destination. Handling guest courier, parcel, and message. Responsible for arranging travel for sightseeing and tours. Responsible transportation arrangement for Airport and other location on request. Arranging emergency supplies such as medicine and other orthopedic items.