• Led a team of 15-20 advisors, resolving TRAI & DOT complaints for Bharti Airtel. • Acted as the first line of escalation for exceptional customer service. • Achieved daily and monthly targets, monitored service levels, and conducted coaching sessions. • Maintained repeat threshold levels, handled supervisor/escalation calls at Level 2. • Successfully managed quality, CSAT, client relationships, shrinkage, attrition, and roster.

management services(KIMS) KPO division.• Interacting with decision makers like VP, Directors, Sr.Managers for delegates sales for B2B events and conferences within oil & gas, tanker, carbon capture industries in UK and Europe and few Asian countries as well..• Maintaining the good business relationship with previous delegates.• B2B Magazine subscription - Sales and renewal.• Lead generation for speakers at B2B events and conferences..• Follow ups calls/emails.

My role is Involved in B2B market research in healthcare(US & Canada).• Researching database of targeted specialties(Doctors).• Doing surveys related healthcare.•doing recruitment of targeted specialties(doctors) to online panel for participation in current and future healthcare surveys.