Mohammad Islam Email and Phone Number
A hard-working, confident, motivated and dedicated individual who enjoys and thrives off hard work,a highly adaptable individual with the ability to adjust to different situations and surroundings whilst maintaining the highest level of concentration and commitment.A strong and focussed individual with insatiable positive energy that has a memorable effect on others around me. Fully committed to the success of my company.
Concentrix Daksh Services India Private Limited
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Assistant Operations ManagerConcentrix Daksh Services India Private Limited Jul 2021 - PresentIndia -
Team LeaderAegis Customer Support Pvt Ltd (Startek) Sep 2015 - Jun 2021Gurgaon, India• Led a team of 15-20 advisors, resolving TRAI & DOT complaints for Bharti Airtel. • Acted as the first line of escalation for exceptional customer service. • Achieved daily and monthly targets, monitored service levels, and conducted coaching sessions. • Maintained repeat threshold levels, handled supervisor/escalation calls at Level 2. • Successfully managed quality, CSAT, client relationships, shrinkage, attrition, and roster.
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Sr.Associate - Events And ConferenceBinary Semantics Ltd. Jan 2014 - Jul 2015Gurgaonmanagement services(KIMS) KPO division.• Interacting with decision makers like VP, Directors, Sr.Managers for delegates sales for B2B events and conferences within oil & gas, tanker, carbon capture industries in UK and Europe and few Asian countries as well..• Maintaining the good business relationship with previous delegates.• B2B Magazine subscription - Sales and renewal.• Lead generation for speakers at B2B events and conferences..• Follow ups calls/emails.
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CceNavigant Consulting Pvt.Ltd. Jun 2012 - Dec 2013Gurgaon, IndiaMy role is Involved in B2B market research in healthcare(US & Canada).• Researching database of targeted specialties(Doctors).• Doing surveys related healthcare.•doing recruitment of targeted specialties(doctors) to online panel for participation in current and future healthcare surveys.
Mohammad Islam Skills
Mohammad Islam Education Details
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Business Administration And Management, General
Frequently Asked Questions about Mohammad Islam
What company does Mohammad Islam work for?
Mohammad Islam works for Concentrix Daksh Services India Private Limited
What is Mohammad Islam's role at the current company?
Mohammad Islam's current role is Assistant Operations Manager at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED.
What schools did Mohammad Islam attend?
Mohammad Islam attended Mahatma Jyotiba Phule Rohilkhand University, Mahatma Jyotiba Phule Rohilkhand University.
What skills is Mohammad Islam known for?
Mohammad Islam has skills like Market Research, Microsoft Office, Microsoft Excel, Team Management, Crm, Lead Generation, Delegate Sales, Customer Relationship Management, Team Leadership, Customer Satisfaction, Pre Sales.
Not the Mohammad Islam you were looking for?
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Mohammad Islamuddin
Mumbai -
Mohammad Islam
Hyderabad -
Mohammad Islam
H.O.D, Associate Professor, Department Of Computer Science At Maulana Azad University, JodhpurJodhpur -
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