Mohammad Ismail Hossain Email & Phone Number

Dhaka, Bangladesh

 Identify potential customers Prepare proposal/offer according to client requirements Communicate & negotiate with client Tender preparation & participation Contract/agreement signing with client Liaise with different government & defense offices for company’s legal compliance

Shanta Western Tower. Tejgaon, Dhaka, Bangladesh

• Maintain relationship with client• Identify and communicate with potential customer• Prepare proposal/offer according to the requirements of client• Follow up progress of the proposed offer• Communicate & negotiation with customer• Participate Tender• Make contract/agreement with client

14 Mohakhali, Dhaka

• Supervisor of Customer Management Unit, Customer Care• The job purpose of this position was to maintain and monitor continuity of services and to support the various Business Units within the organization, while securing quality services at earliest.• Monitor of resolving all customer complaints in coordination with other relevant units by maintaining SLA.• Take actions and answer internal emails received from various departments• Maintain database of the customer’s interaction• Maintain team’s acknowledgment and resolution time as per KPI• Analyze NPS (Net promoter score)• Planning to maintain targeted result (where applicable)• Reconciliation of daily activities• UAT (user acceptance test) for new offer/campaign• Make process for new offer• Prepare roaster for team• Counseling and guiding team member to achieve targeted result• Proper staffing as per workload and shift• For team mates weekly, monthly score preparation• Daily, Weekly, Monthly and ad-hoc report preparation

14 Mohakhali

• Prepare execution process for new campaign• Assure QoS (Quality of Service) standards as per both internal and BTRC directive through monitoring of relevant units• Need to ensure sudden physical audits to all contact points• Conduct all type of liaison between PBTL and relevant partners• Drive initiatives aligned with company target in terms of acquisition, churn, win back and revenue both for data and voice• Responsible for managing and driving the team (where applicable) to achieve company targets.

14 Mohakhali

Managing team, analysis and reporting of customer’s interaction.Monitor team support to all relevant stake holders.Responsible for new as well as after sales service activations of customer requests Logged though different channels.

14 Mohakhali

Received & verified URF received from customers through different sales team – Corporate, distribution channel, direct sales.Captured customer requests in the postpaid & prepaid system and other databases as per predefined guidelines.

18-20 Motijheel

• Worked under conversion project between SCB & SCG• Successfully accomplished ALM (asset liability migration) project• Responsible for checking day to day A/C opening documentation in order to comply with local regulation & group guidelines.• Encashment of term/fixed deposit• Responsible for Customer A/C opening/closing & static data maintenance.• ATM card, TIN, PIN processing, production & ensuring SLA.