• Serving more than 6000 clients as an SCCM/MECM administrator for a client firm.• Work on SCCM client installation and troubleshooting, boundary and boundary group creation.• Perform application and package creation and deployment activity.• Handle workstation's patch management activity on a monthly basis, generate various compliance reports, and promptly submit the reports to the client.• Analyzed system logs, identified potential issues, and implemented solutions in a timely… Show more • Serving more than 6000 clients as an SCCM/MECM administrator for a client firm.• Work on SCCM client installation and troubleshooting, boundary and boundary group creation.• Perform application and package creation and deployment activity.• Handle workstation's patch management activity on a monthly basis, generate various compliance reports, and promptly submit the reports to the client.• Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.• Proficient in managing users and device in intune, deploying intune clients and setting up mobile device management while managing, creating and testing intune policies, and manage Co-management device.• Help clients set up Windows 10 and 11 onboarding tools and process technologies, such as a hybrid Active Directory environment with both on-premises and Azure AD (Entra ID), two factor authentication, multifactor authentication, a company portal, and an authenticator app.• Managed and configured support mobile devices and laptops.(Android,IOS and Windows devices.)• DP installation and uninstallation, Configuration task through SCCM.• Creation and modification of device, user collection, packages.• Troubleshooting the Software Update sync issue, patches not installed, client not installed related issue.• Managing Intune, Microsoft Defender, and Qualys portal.• Good understanding of AVD, VMs, and Azure AD. Show less

• Provided local and remote Tier 2 IT support to end-users on a variety of computer software and hardware issues.• Maintained user and device level entity creation, modification, and deletion work, provided permissions, and access through Active Directory and Azure entry ID.• Installed, configured, tested, and maintained operating systems, application software, and system management tools. Ensuring the highest level of systems and infrastructure availability.• Performed… Show more • Provided local and remote Tier 2 IT support to end-users on a variety of computer software and hardware issues.• Maintained user and device level entity creation, modification, and deletion work, provided permissions, and access through Active Directory and Azure entry ID.• Installed, configured, tested, and maintained operating systems, application software, and system management tools. Ensuring the highest level of systems and infrastructure availability.• Performed troubleshooting to diagnose and resolve complex technical problems.• Experience of addressing users' tickets, change requests regarding hardware, software, and basic networking.• Have a good experience to manage data center and hub rooms.• Work with Windows, macOS, HP Thin Client, HPDM console, Commvault backup and restoration console. Show less