As a shift manager at Tim Hortons UK & Ireland Ltd, I oversee the daily operations of the store, ensuring customer satisfaction, quality standards, and safety protocols. I have been working in this role since Feb 2022, after working as a second assistant manager at McDonald's for 11 years.I have a decade of experience in the food and beverage industry, starting as a delivery rider and earning three promotions at McDonald's. I have developed strong skills in communication, problem-solving, and customer service management, which I apply to my current role. I also hold a Bachelor of Commerce degree in Accounting from Delhi University, which helps me manage the financial aspects of the store, such as inventory, budgeting, and reporting.I am passionate about delivering excellent service to our customers and creating a positive work environment for our staff. I am always eager to learn new skills and take on new challenges. My goal is to grow professionally and personally in the food and beverage industry, and to contribute to the success of Tim Hortons.