Develop end-to-end business processes, policies and operational KPI’s in alignment with key stakeholders as well as translate the same into business requirements for developing solutions for the business units involved.• Review and assess the current customer experience processes by identifying the gaps, define the action plan, implementation phase to assure the best customer experience.• Work with vendors on developing or launching new systems and projects.• Defining products and services customer journey (product life cycle, business rules, customer’s interaction channels, and internal system’s development), to sustain the highest level of customer’s experience• Monitor Channel Performance and analyze market trends and behavior.• Follow up on all full admin systems with related teams (Portal , App)• Follow up on Wallet services (products, application).• implementation users at management system.• Risks of Configuration Management which is a process required in any organization to identify each element, understand its specific configuration details, enter these details accurately into a documentation platform and then manage that data.• Managing all Disbursements process (Follow up, cash in & out process, Reports) • Approach potential agents and conduct UWallet demonstration. Determine agent’s needs and requirements, follow up on Agent progress, and obtains underwriting approval by completing Agent application and contract.• Managing refund process for all services • Resolving cases escalated from Corporate and help desk team with internal and external stakeholders • Provide support for corporate accounts on everything related to back end operations

Develop end-to-end business processes, policies and operational KPI’s in alignment with key stakeholders as well as translate the same into business requirements for developing solutions for the business units involved.• Review and assess the current customer experience processes by identifying the gaps, define the action plan, implementation phase to assure the best customer experience.• Work with vendors on developing or launching new systems and projects.• Defining products and services customer journey (product life cycle, business rules, customer’s interaction channels, and internal system’s development), to sustain the highest level of customer’s experience• Monitor Channel Performance and analyze market trends and behavior.• Follow up on all full admin systems with related teams (Portal , App)• Follow up on Wallet services (products, application).• implementation users at management system.• Risks of Configuration Management which is a process required in any organization to identify each element, understand its specific configuration details, enter these details accurately into a documentation platform and then manage that data.• Managing all Disbursements process (Follow up, cash in & out process, Reports) • Approach potential agents and conduct UWallet demonstration. Determine agent’s needs and requirements, follow up on Agent progress, and obtains underwriting approval by completing Agent application and contract.• Managing refund process for all services • Resolving cases escalated from Corporate and help desk team with internal and external stakeholders • Provide support for corporate accounts on everything related to back end operations

1 - Liaising with sales staff to align sales strategies with business priorities, and to develop regular reporting and analysis processes.2 - Providing leadership and direction to the sales force, including appraising performance through the use of operational reviews and balanced scorecards and introducing incentives.3- Monitoring audit and quality management reports to ensure compliance across branch networks.4-Developing new sales channels for specific segments by forging partnerships with third parties (CRM Sales Force).5-Setting and Distributing Targets for all sales channels based on the market potential and the past Trend.6-Developing sales targets and driving their delivery across direct channels to achieve profitable sales growth.7-Commission structure and compensation management.8-Calculating the commission for all sales channels.9-Extracting all needed reports Ad-hoc for Sales Team members, and upper management. 10-Analyze all data on regular basis and advice the upper management. 11-Designing the DSR (Daily Sales Report).12-Primary point of contact between the corporate segment and the rest of the company.13-Presenting the weekly KPIs on weekly basis for the Director and Managers.14-Presenting the Department's KPIs to the CEO and Board of Directors on weekly Basis.15-Monitor and share Gross Adds on Daily Basis.16-Monitor and share the Churn on Daily Basis.17-Monitor and share the Net Adds on Daily Basis.18-The Contact Person for the department with the I.T Department.19-The contact Person for the sales Department with Marketing and Finance.20-Designing the Profitability Matrix for Corporate Sales.21-Analyze all data on regular basis and advice the sales Director.22-Develop project objectives, analyzing the cost and managing budgets.23-Coordinating the processes and procedures between Batelco Jordan and Orange for all ADSL related inquiries.

1-Monitor & control new sales activities & related contract payments for postpaid accounts according to credit rules.2-Monitor & Running the CCS (Credit Control System).3-Validating the system plans before performing the bill-run to have the correct invoices issued from billing side.4-Controlling the risk management for all related accounts.

1-Customer satisfaction and service follow up as a part of "After the sale customer support".2-Technical support for the MDS accounts following up with the accounts managers.3-Providing the most proper technical solutions for the customers to be handled by the IT department.4-A successful Daily Report delivery at the end of the day for all daily activities.5-A full daily customer’s check up on the system over the phone or through remote access.