Mohammad Jbara Email & Phone Number

Amman, Jordan

• Build CRM forms, screens, and views workflows and reports for the user interface.• Develop and deliver reports, briefs, presentations and project schedules to key project stakeholders.• Talent for connecting with onshore and offshore teams to facilitate project work.• Work closely with Business Service Managers, IT Business Service Analysts and business partners in managing day-to-day issues, identifying process improvement opportunities, and designing solutions to satisfy business needs.• Advocate the use of Microsoft Dynamics CRM to improve straight-through processes, controls, and reporting.• Assist in the management of assigned projects assuring target dates are achieved and quality is maintained.• Serve as a contributing member of a cross-functional, agile delivery team.

Wasfi Altal Street

• Testing the required system, (specifications, technical design documents& tracking bugs).• Create detailed, comprehensive and well-structured test plans and test cases.• Compare Results to previous Results.• Understanding of complex data modeling and analytic. • Participate in meetings and projects of the designing and testing of Insurance System.• Ensure the Insurance system meets Code Corporations business requirements.• Make training for the new employee on the system.• Coordinated with the IT team to provide business process improvement and then prepare the necessary specifications.• Specified our gap and make analyses with the company that want to implement Insurance System in our company.• Follow the daily works in the Insurance System and organize the work and help or fix any problem.

Macca Street

• Rebuilding the center as it’s supposed to be with the assist of the higher management.• Tracking each and every client issues and do the needful to solve its issues.• Training the new hired agents to follow the required procedure and how to handle problems. • Managing each and every team’s adherence and work KPI.• Preparing weekly & monthly reports of any updated details.

Khalda

• Develop a sales strategy for allocated sectors to me. With a target prospect list.• Work on Acquiring new Accounts and up selling in existing Account. • Identify Customer pain points and problems and propose appropriate Software solutions where ROI is clear. • Doing the sales by following our sales cycle standards, which starts from leads selecting until closing, and future needs assessment. And the sales cycle includes qualifying phone calls, customer visits, demo, offering, negotiation, closing, and collecting future needs and assessment for up-selling.

Ksa

• Solving client’s IPTV, FIBER & ADSL technical issues.• Solving any modem’s issues for the other parties.• Activate the IPTV ( Invision ), Fiber, ADSL Vlans.

Amman-Jordan

Technical support for technicians and customers with all information required and troubleshooting with them by using software to solve (ADSL) and (PSTN) faults.

Jordan - Amman

• Rebuilding the center as it’s supposed to be with the assist of the higher management.• Tracking each and every client issues and do the needful to solve its issues.• Training the new hired agents to follow the required procedure and how to handle problems. • Managing each and every team’s adherence and work KPI.• Preparing weekly &reports of any monthly updated details.