Mohammad Jeeshan Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

- Led end-to-end recruitment for over 100 technical roles annually, reducing time-to-hire by 20%.- Developed strategic sourcing strategies that increased candidate quality by 30%.- Collaborated with senior leadership to attract top talent, negotiate salaries, and facilitate onboarding- Implemented an advanced applicant tracking system (ATS) that improved efficiency and reduced administrative workload by 25%.- Conducted regular training sessions for hiring managers on effective interviewing techniques and bias reduction.- Managed campus recruitment drives, establishing partnerships with top universities to attract fresh talent.- Played a key role in Developing and executing employer branding initiatives, enhancing the company's reputation in the tech industry.- Analyzed recruitment metrics and provided actionable insights to improve hiring processes and outcomes- Played a key role in diversity and inclusion initiatives, increasing the hiring of underrepresented groups by 15%.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Analyst

Bangalore

Streamlined recruitment procedures, reducing time-to-hire and improving overall efficiency in talent acquisition processes.Conducted comprehensive candidate screenings, assessments, and interviews to evaluate qualifications, cultural fit, and potential for long-term success within the organization.Developed and managed talent pipelines to proactively address future hiring needs and maintain a robust pool of qualified candidates.Contributed to employer branding initiatives, including the development of compelling job descriptions, employee testimonials, and engaging content for social media platforms.

Pune, Maharashtra, India

As a dedicated customer support professional at Delta Airline (employer Wipro), I successfully managed passenger queries through both chat and email platforms. My role was integral in ensuring a seamless and positive customer experience. Engaging with passengers, I demonstrated exceptional communication skills, addressing inquiries with accuracy, empathy, and efficiency.My responsibilities included handling a diverse range of queries, from booking and reservation issues to travel-related concerns. I navigated complex situations with grace, providing timely and comprehensive assistance to passengers from various cultural backgrounds.I became adept at utilizing both chat and email communication channels, tailoring my responses to suit the specific needs of each passenger. This involved a keen understanding of airline policies, procedures, and international travel regulations.Consistently exceeding performance metrics, I contributed to the airline's reputation for excellent customer service. My commitment to resolving issues promptly and professionally not only enhanced passenger satisfaction but also fostered loyalty and positive word-of-mouth.In summary, my experience in customer support for an international airline reflects my ability to excel in a fast-paced and dynamic environment, providing exemplary service to passengers through digital communication channels.