•Continuously revise the projects’ general statuses to verify their adherence to their corresponding baselines and accordingly assist the Project Manager in assessing project progress. •Establish the needed functions for initiating new projects with coordination with other departments applying SITA PMO processes and ensuring ability to comply to client requirements. •Assist in evolving and adjusting project baselines as per the policies to best serve the interest of both; the client and SITA. •Provide support in managing the projects with the project managers when needed, especially for large projects that requires extra efforts in managing and controlling. •Work and update project data on different systems adopted by SITA, such as ServiceHup •Responsible for helping projects’ design, technical & SDMs teams in the application of SITA project management methodology, tools, and processes on the assigned projects. •Resolve and/or escalate issues in a timely fashion. •Make sure response times with clients are at it’s optimum. •Provide assistance in managing the PMO activities through governing the repeatable and scalable project management methodologies that are applied to all active projects across the PMO division in the company. •Continuously revise the projects’ general statuses to verify their adherence to SITA PMO policies, processes and methods. •Follow up and update projects’ standard adherence reports to reflect on project performance indicators and KPIs. •Assist in evolving and adjusting PMO policies to best serve the interest of both; the client and SITA. •Manage small projects as a part of the employee’s development plan; responsible for the development of project management plans, status reports, and client deliverables.

•Install and configure computer hardware operating systems and applications•Monitor and maintain computer systems and networks•Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues•Troubleshoot system and network problems, diagnosing and solving hardware or software faults•Replace parts as required•Provide support, including procedural documentation and relevant reports•Follow diagrams and written instructions to repair a fault or set up a system•Support the roll-out of new applications•Set up new users' accounts and profiles and deal with password issues•Respond within agreed time limits to call-outs•Work continuously on a task until completion (or referral to third parties, if appropriate)•Priorities and manage many open cases at one time•Rapidly establish a good working relationship with customers and other professionals, such as software developers•Test and evaluate new technology•Conduct electrical safety checks on computer equipment.

Achievements Reporting to the Director of Information Technology, responsibilities and essential job functions include but are not limited to the following: •Consistently offers professional, engaging and friendly service •Troubleshoot and resolve technical problems or issues related to computer software and systems. •Provide technical guidance and recommendations to resolve business problems. •Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. •Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.•Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. •Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.•Follow all company policies and procedures; protect company assets. Address guests' service needs. Inspect, test, and diagnose computer equipment and systems. •Maintain inventory of all technology devices. •Maintain computer networks, support server system(s), and supporting software. Provide network communications support. •Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support.•Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Secure all backup tapes and computer/telephone rooms.

IT Support - Pre Opening Team Hotel

IT Support - Pre Opening Team Hotel