Data-Driven Decision-Making:Harnessing the power of data to drive strategic product decisions.Delivering actionable insights through in-depth analysis of performance metrics and customer feedback.Market Insight Expertise:Conducting comprehensive market research to identify emerging trends and lucrative opportunities.Analyzing competitor products to strategically position our offerings in the market.Strategic Product Development:Collaborating with dynamic product management teams to shape and refine product strategies.Contributing to defining feature priorities, implementing pricing strategies, and optimizing market positioning.Performance Reporting Maven:Generating and presenting insightful reports on key product metrics.Actively participating in cross-functional teams, playing a pivotal role in informed decision-making.

Results-driven Product Support Engineer with a solid technical background and a passion for delivering exceptional customer service with expertise in MySQL and deep understanding of AI technologies like Facial Coding, Eye Tracking, and Voice Tone Recognition.

Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive & major issues.Experience with operating systems including Windows, Linux(Centos/Ubuntu). [Mac OS X – optional]Assisting clients/partners in troubleshooting via remote access