Senior Manager, Business Analysis
CurrentBeginning 02/2022 Mohammad returned to DOS with the MIL Corporation as the Global Financial System Support Helpdesk Team Lead. The GFSS Helpdesk is the main GFMS Momentum Helpdesk for the entire Department focusing on domestic activity and transactions, handling any and all issues related to the Momentum Financial System and its feeder systems for DOS users on a daily basis. Leading a team of 7 on the GFSS Helpdesk, Mohammad coordinates the coverage and day to day of the desk while also being a SME for Tier 2 GFMS Momentum, GBI Reporting, and Payroll requests. Mohammad also works with the CGI Tier 3 team for any requests requiring back-end developer assistance for system updates or changes ensuring proper action is taken and reviewing final testing measures and results before implementation in Production. Mohammad works in close connection with the leads for the IBIS Budget Helpdesk, GFMS Security Helpdesk, E2 Domestic Travel Helpdesk, and IPP Payment Helpdesk all of which fall under the GFSS division to ensure that the GFSS family of Helpdesks function smoothly on a day to day basis.Mohammad is also a QSO for the Helpdesk teams meeting ISO-9001 compliance.