JA Ocean View Subsidiary Company of JA Resorts & Hotels Group of Hotels – UAE Currently working forJA Ocean View Hotel under the Management of JA Resorts & Hotels Dubai. Serving as Manager on Duty/Night Manager and overseeing all property operations during the day/night shift. Ensuring that the highest levels of hospitality and service are provided during the shift. Representing property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Joined Kempinski Hotel Julai’a Kuwait as Concierge Agent and promoted as a Front Desk.Job Responsibilities: Check-In & Check-outs .Prepare shift reports follow up traces with reservations, housekeeping & other departments. Room allocation according to guest preferences. Show rounds for VIP’s, corporate clients, groups & tour representatives. Anticipate guest needs & follow customer inquiries. Listen to complaints & provide solution. Handling walk-in & telephone reservations. Update guest profiles in police computer, (online CID registration System).Currency exchange & cashiering. Assisting guests about business related inquiries, and copying and faxing needs.