Mohammad Kamel Email & Phone Number

Amman, Jordan

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware• Own projects, solutions, and key responsibilities within a larger business initiative• Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace• Enable faster and smarter business processes and implement analytics for meaningful insights• Nurture dependable IT infrastructure and networking that's always up and running• Partner with internal and external partners to communicate project status, activities, and achievements• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly• Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed• Perform routine/scheduled audits of the systems, including all backups

Amman, Jordan

Teaching International Computer Driving License (ICDL) courses at Jordan River AcademyTeaching International Computer Driving License (ICDL) courses at the University of Petra for two months

Amman, Jordan

• work on SADAD Payment System• Responsible for five employees present at the licensing centers in North Amman and Salt• Deposit money in the bank after matching with the employees.• Follow up on workflow and improve customer service.• Assist with the professional development of team members to enhance skills and promote cross skilling• Build and maintain strong, long-lasting client relationships.

Jordan

- work as the lead point of contact for all customer account management matters.- Implement the monitoring and evaluation system (EvalPro) for several governmental, NGOs and private entities.- Working with (Jordan Food and Drug Administration, ministry of water, social security corporation( - Build and maintain strong, long-lasting client relationships.-Negotiate contracts and close agreements to maximize profits.- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.-Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).- Prepare reports on account status.- Collaborate with sales team to identify and grow opportunities within territory.- Assist with challenging client requests or issue escalations as needed.- Working with (Jordan Food and Drug Administration, ministry of water, social security corporation

Amman - Jordan

• Coordinating and supporting the MIS design, development and implementation.• Supervision and coordination with the Ministry of Labor and the King Abdullah Development Fund(KAFD) to create an electronic portal ( FORUS).• reviewing and adjusting the first MIS data model according to the needs of the project activities and data input/output requirements• monitoring and approving the finalized products (subsystems and modules) for the project.• providing IT support during workshops and presentations for different stakeholders• collaborating with the software developer(s) on development, testing and receiving the final MIS product• coordinating and organizing the IT staff training in coordination with the Project Director• Ensuring proper use of the system (MIS) (control data input, making sure that data is updated). • Responsible for all IT in the project from hardware or software

Amman - Jordan

• Responsible for performing Hardware/ computer maintenance/ repair• Assist with the professional development of team members to enhance skills and promote cross skilling• Responsible for monitoring, troubleshooting, resolving and reporting server/ PC and laptop hardware problems.• Responsible for providing general hardware support internally and to clients and helping to resolve problems and faults concerning installation of H/W• Responsible for following up effective operation of the IT equipments (PCs, laptop’s, printers, scanners, servers…), their maintenance and their maintenance contracts.• Experience of managing support calls, incidents, problems, root cause Analysis and providing workarounds and solutions.• The ability to gather, collate, analyses information effectively from a range of sources to present and offer knowledgeable workable solutions. • A proven ability to plan, organize, priorities, manage and track numerous concurrent activities to successful outcomes. • Experience of managing support staff performance which fosters an environment that enables members of their team to perform at their best. • Responsible for responding to instructions or following agreed plans to install or remove items of hardware and/or software (typically desk-top items, including where appropriate those of electrical work); finding the necessary items and checking that these are as described in the instructions or plans. • Responsible for coordinating the timing of the installation/ removal of H/W works with these affected e.g. users, operations management.• Create network (extension cable, pressing RJ, install windows, connection all Pc’s as a workgroup or Domain.• Create Active Directory Domain.• Supporting, administering, and troubleshooting the the large network of the company.• Using application HP open viewer for coordination calls.• Recovery/ contingency planning, change management, IT policies and procedures.

Bachelor'S Degree, Business Networking & System Management

Bachelor'S Degree, Business Networking & System Management