Team Management: Overseeing and controlling a group of employees, including onboarding, scheduling, and performance evaluation. Inventory Management: The process of keeping an eye on and sustaining the right amounts of equipment, supplies, and ingredients on hand to support everyday operations.Quality Control: Controlling the processes involved in food preparation and packing in order to guarantee that all food products live up to Domino's standards for quality and consistency.Customer Service: Making sure that every customer receives outstanding service by attending to their needs, settling their grievances, and keeping the restaurant's ambiance friendly and upbeat. Operational Efficiency: Putting techniques in place to raise productivity and efficiency levels, include workflow optimization, process simplification, and waste reduction.Health & Safety: Ensuring adherence to health and safety laws and corporate guidelines in order to preserve a secure working environment for both clients and staff. Financial Management: Financial management is keeping an eye on spending, keeping expenditures under control, and increasing profitability through the best use of available resources and top-notch sales resultsTraining: Spearheaded training & development for a large organization with 27 locations and over 480 employees including store managers.Compliance: Developed and implemented comprehensive training programs, ensuring compliance and high-quality standards.Evaluation: Improved employee knowledge by effectively managing knowledge evaluation reports.Session: Achieved successful training delivery through engaging in-person and virtual sessions.Audit: Demonstrated adaptability by conducting audits and delivering targeted training as needed.Operation: Contributed to operational success by supporting the OPS team and providing call center expertise.

• Operational Excellence:• Managed all aspects of restaurant operations, including orders, service, and food preparation, ensuring efficiency and customer satisfaction.• Implemented effective inventory control practices to minimize waste and optimize costs.• Financial Stewardship:• Developed and executed budgeting, financial oversight, and profitability plans, contributing to strong financial performance.• Customer Champion:• Achieved outstanding customer service by ensuring satisfaction, handling complaints efficiently, and continuously improving customer experiences.• Maintained the highest food safety and hygiene standards as mandated by Domino's.• Sales & Growth Leader:• Successfully opened four new Domino's outlets in Bangladesh.• Led the team that launched the first-ever Domino's Out Door Catering (ODC) in Bangladesh.• Developed and executed successful sales and marketing strategies to boost revenue.• Award-Winning Performance:• Recognized as an Outstanding Performer in 2020, exceeding expectations even during the challenges of Covid-19.• Awarded "Service Champ" for four consecutive quarters in 2021, demonstrating exceptional customer service consistency.• Pioneered Bangladesh's first Pay-per-delivery (PPD) model in 2021.• Received an Appreciation Certificate for empowering female employees and launching innovative programs like "First Lady Platinum" and "First Lady Rider" in Bangladesh (2021).• Achieved consistently high scores (above 90) in unannounced QA evaluations throughout 2022.• Secured the highest OER (Operational Excellence Review) score (94) and Global NSF score (92) in Bangladesh for 2022, demonstrating exceptional operational and food safety standards.• Successfully launched the biggest flagship Domino's outlet in Bangladesh, achieving an impressive Net Promoter Score (NPS) of 70% upon opening in 2022.

• Supporting day-to-day operations while being directed by the restaurant management.• Monitoring employee performance and offering instruction.• Ensuring adherence to safety and health laws.• Cost containment and inventory management.• Answering questions from clients and addressing grievances.• Helping with scheduling and participating in marketing initiatives..

• Managing every facet of cafe operations, such as hiring, stocking, and customer support.• Ensuring adherence to laws and standards about health and safety.• Procuring supplies, keeping an eye on inventory levels, and keeping expenses under check.• Addressing complaints, comments, and questions from clients while aiming to keep a high level of client satisfaction.• Creating and putting into practice plans to increase productivity and profitability

Streamlined Kitchen Operations: Successfully managed all aspects of the kitchen, ensuring smooth preparation, cooking, and presentation of food while adhering to Malaysian food safety and sanitation regulations.Menu Innovation: Introduced 20+ new set lunch items (including desserts) every quarter, expanding culinary offerings and driving customer satisfaction.Standardized Quality: Developed and standardized recipes to maintain consistent quality and uniformity across all dishes.Efficient Workforce: Led the hiring, training, and scheduling of kitchen staff, fostering a productive and well-equipped team.Cost Control Champion: Minimized food expenses through effective ordering and waste reduction strategies.Teamwork & Collaboration: Partnered with the management team to organize and execute successful promotions, menus, and special events.Safety-First Culture: Implemented and enforced policies and procedures to create a safe and effective working environment for the kitchen staff.Continuous Improvement: Regularly evaluated and refined kitchen operations to enhance productivity and ensure exceptional customer satisfaction.Market Awareness: Maintained a strong understanding of culinary trends within the Malaysian market to stay competitive.