- Development of 3abee.com e-commerce website on Laravel/Bagisto platform (in progress). * DCB (Direct Carrier Billing) and Zain Cash payment integration. * Mintroute API's Integration in order to collect the products, Reserve a product, and buy the product. * onecard and easycard integration.- Full web development of “Advanced Bulk SMS” product in order to create, manage and monitor the SMS campaigns.- Advanced Campaigns allow the user to create their own landing page (Drag and Drop) without any technical knowledge and send it to their customers.- Development of Project Tracking System that allows the management supervise and monitor all the tasks of each project. Tracking system will let the resources (developers) to manage their tasks and the deadline of the project, also this will facilitate the follow up of the managers with their resources.- Fitness Mobile Application development (FLUTTER)

Provide and develop full technical solutions to customers and resolve the technical issues.Develop web services and integrate it with Hermes.net (Hermes is the Vocalcom application).Deleveop different tools on .Net and PHP as per the customers request in order to provide him full reporting on their activities.Integrate SIP trunk with cisco media gateway and Vocalcom ACD server in order to transfer all inbound calls to Vocalcom server.Deliver software patches and upgrades to resolve issues.Provide product feedback to reduce the number of issues experienced by the customer.Back up and assist the solutions/applications engineering team when they’re in the field delivering projects.Prepare post-sales support material to increase the effectiveness of Tier 1 support.Assist in the training of Tier 1 support.Major Projects:- Emaar KSA: Solution Design, Call centre, IVR installation, Social Medias and Webchat Integration, implementation and Users Training.- AXA KSA: Call Center Installation, IVR & CMS Implementation, SIP Integration on both server (Production and Backup).- Mcdo Lebanon: System Upgrade from V3 to V4 and data migration.- Mutawaa Kuwait: Solution Design, Call centre, IVR installation, implementation and Users Training.- OTE Oman: Solution Design, Call centre, IVR installation, SAP Integration, Social Medias and Webchat Integration, implementation and Users Training.- WRM Abu Dhabi: Solution Design, Call centre, IVR installation, Custom Reporting Development, implementation.- AWRostamani Dubai: Full custom reporting including Dropped Calls, Webchat and Email.- Market-i Dubai: Solution Design, Call centre, IVR installation, Full Custom Reporting tool and implementation.- Futtaim Dubai: Solution Design, Call centre, IVR installation, Full Custom Reporting tool and implementation.

IBM: Fault Management Solution:- Installation and configuration of the IBM Solutions (Netcool/Omnibus, ITNM, TIP, TCR..) in order to oversee IP devices (Cisco, JUNIPER, HUAWEI...), DATA (DSLAM, MSAN et MUX) and TRANSMISSION (NMS et EMS).- Tunis Telecom: Installation and configuration of IBM Products (Netcool/Omnibus, ITNM, TIP, and TCR) to monitor IP, Data and Transmission devices. Tunis.- ADSN Notaires: Installation, integration and maintenance of IBM products: ITM, TCR and Cognos Query Studio. Aix en Provence – France- Integrate our product with their own ERP system using PHP, C# and ScriptShell.

Implementation of new WEB solutions in the bank to see an overall view of customers:- Prepare the customer needs.- Create the UML for the intranet.- Prepare the connection their existing Database (DB2).- Create the codes using PHP, HTML, CSS and JavaScript/Jquery.- Put the solution on production and finalize the extra customer needs.