• Responsible for the initial installation of PostgreSQL and magic info server• Responsible for configuring LFDs and troubleshooting LFDs and Servers problems in B2B locations and remotely.• Train clients on how to use MagicInfo Server from adding devices to content publishing and setting up schedule and other features.• Implement and monitor the digital signage software applications and manage system deployments, while troubleshooting and debugging to optimize performance.• Store flows in the database for updating the flows at any given time.

• Trained HHP technicians in using new tools, systems and repairing new flagship phones. Provided an environment conducive for personal and organization’s growth.• Trained the Customer Care Agents (CCA) on Level 1 to keep their knowledge updated with Samsung’s Software. • Remained updated with any recent information and changes and inform the employees on the matter.• Followed up with Samsung with technical problems that can only be solved on their end.• Created new systems that helps the technicians and CCAs with their daily tasks on all levels.• Maintained and upgraded the software after its deployment and provided solution in instances of crashes.• Successfully created a system in 2018 for the collection of used parts in order to eliminate financial losses.• Collected used parts from technicians and examined them for any damage or Mismatch.• Troubleshooted and provided technical support for employees in the company.

• Repaired mobile phones with complicated defects along with wearable devices.• Collected and compiled data related to work objectives and keeping records of the activities. Suggest innovative solutions.• Conducted analysis and diagnosis of complex faults, performing cosmetic, modular, and component repairs.• Remained knowledgeable regarding the industry trend and applied them in the daily work activities.• Tested devices to ensure that they are performing to manufacturer, technical and parametric specifications.

Setting up and installing new hardware and software systems.Diagnosing and troubleshooting computer issues.Maintaining hardware and software by conducting regular maintenance and updates.Identifying and resolving network, connectivity, and server issues.Upgrading firmware, software, and outdated hardware systems.Monitoring and maintaining security systems and installing updates.Providing technical support to users and resolving technical errors.Performing regular tests, upgrades, and backups.Preparing technical documents, such as error and maintenance reports.Creating user documents and providing training on new computer systems.

Analyzing a company's IT system and infrastructure.Diagnosing IT system problems, inefficiencies, and weaknesses.Planning a timeline for completion of projects.Understanding a client's business needs.Implementing a technological solution to meet business needs.Analyzing and determining security threats.Providing advice on technology best practices.Collaborating with the technical in-house team to ensure familiarity with technology.

Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technology

Provide technical assistance with computer hardware and softwareResolve issues for staff via phone, in person, or electronicallyLog bugs and enhancement requestsPerform hardware and software installations, configurations and updates as neededCreate and maintain tips and tricks solutions for online database and web siteProvide introductory on-line & classroom training for company productsResolve technical issues in a timely manner using available resources within the company