Developing , customizing , upgrading , and administrating Dynamics 365 Solutions

I worked in different different 5 IT projects related to CRM applications , Billing Systems , ERP , backed mediation systems and Web APIs for Paltel group companies . Between 2011 and 2015 I worked as CRM Operations team Leader for Jawwal CRM System . my main duties and responsibility was :-Follow the day to day operations on the system by deploying the latest solutions to the CRM after finish development and testing . -Defining marketing products on CRM catalog. -Define all System business rules and configurations. -Monitor system performance followup all failed transactions. -Analysis new Business requirements and integration with other Systems.-Running Bulk operations on CRM based on marketing plans to provisioning subscriptions and offers. -Support CRM End users and Call Center agents for any inquires and features on CRM System.