 9+ Years versatile experienced professional – Skilled in Customer Relationship Management, Claims Management and Management Information Systems. Adept in Team Coordination, Implementation of Processes and training of teams.Proven track record of maintaining KPI’s and time bounded activities providing customer support. Proactive goal focused professional with excellent planning, strategizing and execution skills. Skilled in assessing change in market trends and formulating strategies t maintain the profitability matrices. Strong focus on the customer satisfaction, building relationships by quick redressing of grievances, and end to end product support. Excellent multilingual oral and written communication skills and proven capability of excelling in a multicultural international environment.