Collaborated with +5 development teams to analyze business strategies and documented growth of projects with them. Devised business roadmaps that improved efficiencies for multiple teams within our Client's organization. Identified risks in business operations while raising assumptions and alternative strategies to support solution delivery. Managed custom tools and web/mobile apps that digitize and enhance the buyer’s journey from prospect to client. Analyzed and groomed over 1K client requests involving minor improvements and bugs.

Improved efficiency by 90% to over 35 branch managers by providing a centralized report for branch managers, allowing easy use of filtration on business metrics, and providing on-demand support involved with a new report style change.Utilize Qlik Sense to cleanse and transform data, create dashboards, and support ad hoc analyses.Support executives, branch managers, operations, and other departments with business requirement needs, which utilize Qlik Sense, Power Pivot, and Excel.Optimize existing data models including changing load scripts to load data to reduce the load time, simplify complex expressions in the front end, and improve layout structure.Develop user interactive dashboards using Qlik Sense with complex source systems by performing ETL, writing scripts, and performing complex research and analysis to support RPS business operations and develop recommendations.

Led the IBM X-Force Red project to conduct various tasks, Vulnerability, Penetration, and Secure Code testing.Provided vendor assessments from Whistic and reported progress to the director of Global Security. Managed and tracked tickets on MS Teams and scheduled security vendors for 24/7 monitoring during cyber-attack. Compiled and organized data from Azure ATP, Cylance, and Fidelis and presented daily threat-hunting reports to CISO.Coordinated Privacy Security training events for the Security Advisory Committee and provided cyber awareness content.

Performed Digital Banking and admin tools requirements validation ensuring successful Agile Conversion/Pilot Wave. Minimized banking platform defects by resolving escalated Jira tickets as the liaison between End Users and Vendors. Ensured functionality of various online/mobile banking features through User Experience/Acceptance/Regression Testing and maintenance of Business Requirement/Continuity Plan Documentation. Mitigated errors by analyzing consumer trends in account reports and then fixing reported data issues.

Created, maintain, and updated documentation for Astellas mobility site to ensure mobile Audit is a success.Documented processes related to DEP (Device Enrolled Program) to enable automated transition for end-user, also involving any systematic issues in regards to DEP. Documented by creating a diagram on MS Visio, illustrating the mobility request process from end-user to support help center, including all third-party vendors such as IBM and CDW. Conducted user training sessions and facilitated the drafting of user training material, including user manual, quick reference cards, and recording short how-to webinars. Liaison with business leads, IS staff, and third-party vendors.