Maintain and monitor network, security, and computer systemsto align with organizational requirements.• Manage cloud instances and storage within cloudenvironments.• Automate infrastructure provisioning to streamline deploymentprocesses.• Configure and manage cloud services such as load balancers,firewalls, and VPNs.• Monitor cloud infrastructure performance, identifying andaddressing availability, performance, and security issues.• Optimize cloud… Show more Maintain and monitor network, security, and computer systemsto align with organizational requirements.• Manage cloud instances and storage within cloudenvironments.• Automate infrastructure provisioning to streamline deploymentprocesses.• Configure and manage cloud services such as load balancers,firewalls, and VPNs.• Monitor cloud infrastructure performance, identifying andaddressing availability, performance, and security issues.• Optimize cloud resource utilization to reduce costs whileensuring performance and reliability.• Enforce security best practices, including identity and accessmanagement (IAM), encryption, and network security.VMware AdministrationDocker/KubernetesTerraformAnsibleAzure Blob StorageAzure Express VPNAzure WAFAPP Service Plan• Conduct regular security assessments and vulnerability scans.• Ensure cloud infrastructure compliance with relevantregulations and industry standards.• Prepare and maintain comprehensive documentation for allsystem builds and modifications.• Work within strict timeframes to resolve issues and preparestatus reviews and reports.• Elevate incidents within defined timeframes as necessary.• Interact and coordinate with vendors, suppliers, and contractconsultants to ensure service quality.understand business needs and translate them into technicaldesigns.• Plan and design data storage recovery and backup plans• Provide design-level support to Virtualization/Cloud• Configure Azure resources, including VMs, storage accounts,and networking components.• Set up App Service Plans for optimal web applicationperformance and manage Azure Front Door for global loadbalancing.• Utilize Azure Application Gateway for application-level routingand SSL termination.• Manage and optimize on-premises VMware infrastructure forseamless operations.• Deploy and maintain VMware virtual machines, storagesolutions, and networking components for enhanced disasterrecovery. Show less

Prioritize incidents based on impact and severity while ensuring SLA’s are met.• Addressing user tickets regarding hardware, software, application and networking.• Provides routine support to end-users and business operations on IT matters.• Installing and configuring end user’s IT assets computer hardware, software, systems, networks, mobiles, printers and scanners.• Address issues related to operating systems (Microsoft & MAC), Active Directory, web browsers, VPN clients… Show more Prioritize incidents based on impact and severity while ensuring SLA’s are met.• Addressing user tickets regarding hardware, software, application and networking.• Provides routine support to end-users and business operations on IT matters.• Installing and configuring end user’s IT assets computer hardware, software, systems, networks, mobiles, printers and scanners.• Address issues related to operating systems (Microsoft & MAC), Active Directory, web browsers, VPN clients, antivirus client and other associated tasks.• Adhere to policies as per corporate manuals and directives.• Responding in a timely manner to service issues and requests.• Overseeing, escalating and collaborating on incidents and service requests with other teams including the Service Desk• Ordering, tracking and maintaining all IT equipment inventories and coordinating warranty services• Instructing end users on the basic uses of approved hardware/software where applicable.• Responsible for VC assistance to VIP’s and meeting room presentations. Show less

Technical support engineer

Technical support engineer