Mohammad Kiani Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Provide training of products and investment by implementing sales plans & supervising sales staff – Team leads. • Managing a team of over 40+ Telesales consultants & 3 team leads. • Setting weekly and monthly targets for each team member as well as a team target. • Assigning leads to telesales consultants daily. • Overlooking team members daily call flow – talk time. • Working close with IT department for lead mapping. • Weekly product and market knowledge training for team of over 40+ telesales consultant: Russian, Arabic, Hindi, French & English teams. • Maintaining telesales consultant’s team by recruiting, selecting & training future employees. • Maintaining targets for daily office appointments and convincing overseas clients to travel to Dubai for property inspection visits. • Conduct comparative property investment research of overseas client’s country and UAE for sales pitch and presentations. • Setting weekly and monthly team Rota work schedules in order to have available reps for seven days client servicing. • Sending out printed material e.g. brochures, sales forms and other marketing material. • Working close with the marketing team for identification of media slots for the commercials to be aired and the Adds to be printed in the newspapers. • Updating clients with new developments concerning their respective purchases • Working close with the marketing team for new ideas and plans for lead generation. • Maintaining interoffice work ethics and company policies. • Establish sales objectives by forecasting and developing annual sales quotas for MENA, GCC, Africa, China, India, Pakistan and Europe. Projecting expected sales volume and profit for existing and new projects.

Dubai, United Arab Emirates

• Provide training of products and investment by implementing sales plans & supervising sales staff – Team leads. • Managing a team of over 20 Telesales consultants & 2 team leads. • Setting weekly and monthly targets for each team member as well as a team target. • Assigning leads to telesales consultants daily. • Overlooking team members daily call flow – talk time. • Working close with IT department for lead mapping. • Weekly product and market knowledge training for team of over 20 telesales consultant: Russian, Arabic, Hindi, French & English teams. • Maintaining telesales consultant’s team by recruiting, selecting & training future employees. • Maintaining targets for daily office appointments and convincing overseas clients to travel to Dubai for property inspection visits. • Conduct comparative property investment research of overseas client’s country and UAE for sales pitch and presentations. • Setting weekly and monthly team Rota work schedules in order to have available reps for seven days client servicing. • Sending out printed material e.g. brochures, sales forms and other marketing material. • Working close with the marketing team for identification of media slots for the commercials to be aired and the Adds to be printed in the newspapers. • Updating clients with new developments concerning their respective purchases • Working close with the marketing team for new ideas and plans for lead generation. • Maintaining interoffice work ethics and company policies. • Establish sales objectives by forecasting and developing annual sales quotas for MENA, GCC, Africa, China, India, Pakistan and Europe. Projecting expected sales volume and profit for existing and new projects.

Dubai, United Arab Emirates

• Provide training of products and investment by implementing sales plans & supervising sales staff – Team leads. • Managing a team of over 10 Tele sales consultants & 1 team lead. • Before departure setup a team of 25 Tele sales Reps and 2 Team leaders. • Setting weekly and monthly targets for each team member as well as a team target. • Assigning leads to telesales consultants daily. • Overlooking team members daily call flow – talk time. • Working close with IT department for lead mapping. • Weekly product and market knowledge training for team of over 20 telesales consultant: Russian, Arabic, Hindi, French & English teams. • Maintaining telesales consultant’s team by recruiting, selecting & training future employees. • Maintaining targets for daily office appointments and convincing overseas clients to travel to Dubai for property inspection visits. • Conduct comparative property investment research of overseas client’s country and UAE for sales pitch and presentations. • Setting weekly and monthly team Rota work schedules in order to have available reps for seven days client servicing. • Sending out printed material e.g. brochures, sales forms and other marketing material. • Working close with the marketing team for identification of media slots for the commercials to be aired and the Adds to be printed in the newspapers. • Updating clients with new developments concerning their respective purchases • Working close with the marketing team for new ideas and plans for lead generation. • Maintaining interoffice work ethics and company policies.

Dubai

• Selling products and investment by implementing sales plans & supervising sales staff.• Managing a team of over 10 property sales consultants.• Setting weekly and monthly targets for each team member as well as a team target. • Assigning leads to property consultants daily• Weekly product and market knowledge training for team of over 50 property consultant: Russian, Arabic and African teams.• Maintaining sales consultants team by recruiting, selecting & training employee• Making appointments and convincing overseas clients to travel to Dubai for property inspection visits. • Convincing prospective clients that your developer is the right one for overseas investment • Conduct comparative property investment research of overseas client’s country and UAE for sales pitch and presentations.• Setting weekly and monthly team Rota work schedules in order to have available reps for seven days client servicing. • Establish sales objectives by forecasting and developing annual sales quotas for MENA, GCC, Africa, China, India and Europe. Projecting expected sales volume and profit for existing and new projects.

• Delivery of team sales, service level components, quality and productivity targets & indicators.• Report to Project manager on team performance and ensure compliance of company policy• Recommendations for product and process development based on customer feedback and analysis of the same.• Involved in recruitment of through interview process.• Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. • Offered solutions and suggestions for process and product sale’s improvement to management.ProjectsMultiple Listing Services (USA) Responsibilities on monthly targets [700-1,000 leads per month]. Quality representation analysis. Product knowledge team trainer. Customer analysis and support. Transferring & generating present and new clients for Insurance companies such as State Farm, Amica, AIG, Farmers, Met Life, AARP, AAA Etc. Mortgage leads as well as home insurance leads. Auto Insurance & Auto warranty leads. Health & Life Insurance. Pet insurance. HOME LOAN BANK (USA) Worked on business development using telemarketing tools and client assessment. Managed a team of thirty (30) telemarketers to maintain client goal [75 mortgage leads per day].First Trust Home Loan (USA) Responsibilities on monthly targets [180 leads]. Quality representation analysis. Customer analysis and support.Loan Line (UK) Quality monitoring Loan closing facility Customer credit analysis. Operations management.

New York, Usa

• Using information technology to record sales figures, for data analysis and forward planning• Responding to customer complaints and comments• Organising special promotions, displays and events• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market • Managing stock levels and making key decisions about stock control;• Training and coaching newly recruited staff on products and Services• Working with management team to devise training schedules and material• Scheduling a team of over 50 workers and monitoring performance• Dealing with Over 50 different vendors i.e. Pepsi, Coke , Nestle ,Lays• Maintaining Oder Lists According to Season, Inventory