Mohammad Kiyam Email & Phone Number

Hawthorne, New Jersey, United States

• Responsible for staging and configuring hardware and network equipment for high-end retail clients• Coordinated with clients to plan, stage, and execute the deployment of IT infrastructure - including servers, network equipment, and POS systems• On-site installation of network and communication equipment - including routers, switches, VoIP systems• Manage field technicians to install and troubleshoot store network and hardware issues on-site• Developed detailed configurations for each clientele site for their specific equipment• Provided remote support, scheduled device patching, and managed/monitored helpdesk tickets

Paramus, New Jersey, United States

• Responsible for advanced troubleshooting of system errors, hardware failures, and blue screens while also ensuring minimal downtime• Conducted hardware installations and upgrades - New PC Builds, RAM, SSD, OS, Graphic Card upgrades• Performed data transfer and recovery services, helped retrieve files from corrupted operating systems• Repaired defective components, used specialized tools to run diagnostics and identify/resolve hardware and software conflicts

Paramus, New Jersey, United States

• Assisted in troubleshooting client devices and systems and provided solutions to any technical issues• Created documentation to streamline the troubleshooting process of certain devices• Educated customers on best practices for maintaining their devices• Installed client-requested software and applications - Antivirus, System Updates, Drivers