Mohammad M. Email & Phone Number

Amsterdam, North Holland, Netherlands

Working with the development team on the Web3 connectors enabling users to easily access their existing data and workflows in The OmniIndex Platform.

Amsterdam, North Holland, Netherlands

Trial and evaluate new software solutions for various teams within the company.Provide software support and troubleshoot technical issues for team members.Assist in creating digital and interactive elements, ensuring a user-friendly experience.Assist with data entry and database management, ensuring accurate and organized information.Help manage the.

Amsterdam, North Holland, Netherlands

Worked under the Operations Manager to help build an Inventory Tracking DatabaseUsing the basis of Unit Economics, the database was used to report back KPIs, Profit Projections for all clients, and as an Aggregator for wider reporting.

London, England, United Kingdom

Assigned full operational responsibility for customer services of My Community Bank, Wales.The responsibilities included; entering all Banking Transactions from the bank accounts including all Savings and Loan payments.Identifying, separating and processing all transactions for prepaid debit cards unique requirements.Assessing and giving underwriting.

London, England, United Kingdom

Responsible for Manual Underwriting and Loan Processing for loan requests that fell out of Automated Lending criteria and was personally responsible for handling the majority of contact with clients to seek additional information to assess the applications. Responsible for checking and disbursing approved loans. Responsible for the operational aspects of.

London

Worked with the front-line Customer Service Team. This role required the development of written internal business and public verbal communication and general customer service skills; along with organisation and attention to procedural details. Developing customer relationships was a crucial part of the work; as this company is a member-run co-operative.

Edinburgh, United Kingdom

This allowed me to gain exposure to merger discussions and negotiations as I did the preparations and data migration to align the old paper records to a cloud-banking platform and supported the Castle Community Bank team's transition while communicating and resolving any migration issues.

London, United Kingdom

Customer Deposit Renewals Campaign; working with the customer services team to renew deposit accounts maturing during a two-month period. Dealt directly with customers informing them of renewal options and ensuring they understood the benefits of renewing with My Community Bank. This campaign culminated in a 78% renewal rate.Learned how to use cloud-based.