Mohammad M. Email & Phone Number

Amsterdam, North Holland, Netherlands

Working with the development team on the Web3 connectors enabling users to easily access their existing data and workflows in The OmniIndex Platform.

Amsterdam, North Holland, Netherlands

Trial and evaluate new software solutions for various teams within the company.Provide software support and troubleshoot technical issues for team members.Assist in creating digital and interactive elements, ensuring a user-friendly experience.Assist with data entry and database management, ensuring accurate and organized information.Help manage the workflow during the early stages of the company, including developing a clear single roadmap and effectively communicating key ideas to stakeholders.Collaborate closely with the research team in areas such as DNA, gut microbiota, and behavioural fields.Contribute to the development and optimization of medical databases, working closely with the research team.Support ongoing maintenance and provide support for various digital platforms used by the company.

Amsterdam, North Holland, Netherlands

Worked under the Operations Manager to help build an Inventory Tracking DatabaseUsing the basis of Unit Economics, the database was used to report back KPIs, Profit Projections for all clients, and as an Aggregator for wider reporting.

London, England, United Kingdom

Assigned full operational responsibility for customer services of My Community Bank, Wales.The responsibilities included; entering all Banking Transactions from the bank accounts including all Savings and Loan payments.Identifying, separating and processing all transactions for prepaid debit cards unique requirements.Assessing and giving underwriting advice on all new loan applications from existing and new customers that did not fit the lending criteria.Responsible for working with Corporate members who had complex needs. These included organisation such as: payroll companies, social Landlords and golf clubs.Responsible for all Management Reporting pertaining to the above activities.Liaising with the IT team to provide automation to all above process to streamline efficiency.

London, England, United Kingdom

Responsible for Manual Underwriting and Loan Processing for loan requests that fell out of Automated Lending criteria and was personally responsible for handling the majority of contact with clients to seek additional information to assess the applications. Responsible for checking and disbursing approved loans. Responsible for the operational aspects of the loans; disbursements, monitoring monthly payments, and working with the recoveries team as and when needed. Additionally, as part of the Savings Customer Services Team, managing the new, active, and maturing Fixed Term Deposit accounts.

London

Worked with the front-line Customer Service Team. This role required the development of written internal business and public verbal communication and general customer service skills; along with organisation and attention to procedural details. Developing customer relationships was a crucial part of the work; as this company is a member-run co-operative.

Edinburgh, United Kingdom

This allowed me to gain exposure to merger discussions and negotiations as I did the preparations and data migration to align the old paper records to a cloud-banking platform and supported the Castle Community Bank team's transition while communicating and resolving any migration issues.

London, United Kingdom

Customer Deposit Renewals Campaign; working with the customer services team to renew deposit accounts maturing during a two-month period. Dealt directly with customers informing them of renewal options and ensuring they understood the benefits of renewing with My Community Bank. This campaign culminated in a 78% renewal rate.Learned how to use cloud-based banking and management information systems used by My Community Bank, gaining exposure to key lending processes.Worked with the Product Innovation team and prepared reports and presentations to the Board, and attended Board meetings.