- Develop and implement Service Center policies, mechanisms and procedures.- Follow-up and execution of all administrative work for maintenance and the employees.- Prepare the annual budget for department.- Prepare the leaves plan for employees.- Standardization of all maintenance operations- Develop and implement service center development strategies.- Management of logistics for all service centers branches.- Prepare action plans to ensure planned productivity and service goals are achieved- Managing employees in terms of recruitment, promotions, transfers, terminations, disciplinary actions, evaluation, training and development.- Provide various financial and operational reports and action plans.- Follow up that all equipment and vehicles are in good working order- Prepare plans to provide spare parts, maintenance materials, machinery and equipment for workshops.- Preparing periodic reports on the progress of work and quality issues and proposing solutions.

- Submit claims to the Vendors.- Spare parts order with Spare parts manager, by Generate a report from system and adjust accordingly. - Communication with vendors in such cases as quality issues, inquiry.- issue monthly Quality control for all brands.- conduct Training on products which have the highest reclaim percentage and new products.- Generate KPI for technicians based on productivity, reclaim percentage, revenue, and performance.- Technicians Strength and weaknesses report. Evaluate the overall performance and work on improving weaknesses such as lack of knowledge on certain products or attitude or productivity.- Follow up with factories on quality assurance or any other issues.

- Submit claims to the Vendors.- Spare parts order with Spare parts manager, by Generate a report from system and adjust accordingly. - Communication with vendors in such cases as quality issues, inquiry.- issue monthly Quality control for all brands.- conduct Training on products which have the highest reclaim percentage and new products.- Generate KPI for technicians based on productivity, reclaim percentage, revenue, and performance.- Technicians Strength and weaknesses report. Evaluate the overall performance and work on improving weaknesses such as lack of knowledge on certain products or attitude or productivity.- Follow up with factories on quality assurance or any other issues.

- Coordinate technical training session with related engineers activities to customer.- Share quality information thru data analysis among Technical support teams.- Periodic In-Home visit & SVC Centers Visit for open discussion, open communications & Training.- Follow up related systems for improve work in progress and customer satisfaction level.- Following and achieving LG KPI.- Report quality issues & NPI study and presentation.

1.Write the procedure manuals and internal policies for various departments in the company with close coordination with the head of each department and the management.2.Developing and updating systems that govern many areas in the organization, including but not limited to Human Resources, Marketing, Operations, Procurement, Safety and Information Technology. Then conducting process audits in order to check the companies' compliance with the set systems and procedures3. Organize Management Review Meetings.4. Collect data for measurement to Quality Objectives.5. Verify Corrective Action Reports and Preventive Action Reports.6. Prepare and maintain all ISO required documentation.7. Train organization on ISO 9001 documented procedures.8. Represent company for customer quality audits9.Handle complaints analytical through root case analysis, corrective action and final closure to prevent the re-occurrence of the problem.10. Perform data analysis and observations that aim to reveal the root cause of nonconformities and service failures.11. Monitor the Key performance indicators for the operations and support functions, including analyzing, setting corrective actions and following up to ensure that we achieve the set targets for the Key performance indicators