Mohammad Maher Email & Phone Number

Egypt

Cairo, Egypt

• Confirm all time Service center readability with the necessary tools and equipments.
• Cultivate staff with 5S concept to ensure Facility & Equipment readability considering the basic perceptions of waste reduction.
• Overseas Customer satisfaction reports conducting various customer loyal & retention programs (PSFU, CSI, NPS).
• Ensure highest quality levels and control Back job immediately.
• Overcome Customers Complaints reasons by deep analysis to its resolution and agile interaction with its daily and monthly reports.
• Cultivate business relations (Fleet & retail customers)

Alexandria Governorate, Egypt

• Overall business development through:
• Support dealer infrastructure renewal as per Toyota CI and operational Guidelines.
• Customize the global standards of TOYOTA distributer to company service centers.
• Develop new Customer Satisfaction Measurement tools (NPS).
• Implement TSM Kodawary Program (Dealer standards TOYOTA MOTOR CORP. )
• Conduct random assessment to evaluate parts and service operations and develop enhancement action plans.

New Cairo, CFC

• Lead a team of 4 Team leaders & 30 Technicians entire 15 GR, 3 EM working bays with a daily average throughput of 90 vehicles.
• Confirm WS maximum possible productivity by ensuring staff discipline, SOP in safe and clean work place to standard guidelines.
• Conduct FIR program analysis “Back job, late delivery, excessive lead time” reporting customer satisfaction immediate actions as well as counter measures action plan.
• Periodically update staff skill matrix to stands on the training needs as per frequent repair / diagnosis jobs.
• Monthly evaluation for ws staff and quarterly report the candidate for MOTQ reward.
• Daily confirm Equipment, SST and hand tools readability for all type of repair orders and register any additional items needed.

Abou Rawash, Giza

• Lead a group of 6 A-Grade Technicians whom basically receive Diagnosis and overhauling repair order.
• Support customer by answering product issues and inquiries.
• Support customers & SA by simply describing the complex diagnosis problems.
• Build a strong relation with fleet customers by promptly interact with their needs.
• Support group technicians with the necessary diagnosis steps considering mandatory safety precautions as per repair manual and technical bulletins guiding procedure.
• Diagnosis and prepare internal analysis and external dealer technical reports for complex diagnosis, product issues and back job repair orders.

Cairo Governorate, Egypt

Manage&supervise vehicles periodical maintenance and heavy repair processed by 10 techs work group.